Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saleka Harding

Markham,ON

Summary

I'm a dedicated customer service professional, with over 10 years of experience. Specializing in Pro account management and motivated to maintain customer satisfaction. I'm Detail-oriented when it pertains to newly established accounts, tracking deliveries and documenting updates. I'm a computer-savvy professional with excellent customer relations and conflict management abilities, looking for a challenging role with a growing team. I'm reliable and driven with strong work ethics, with an efficient approach to getting the job done.

Overview

16
16
years of professional experience

Work History

PRO Account Sales Associate

The Home Depot Canada
03.2019 - Current
  • Provide FIRST +1 level of customer service and ensure all transactions are accurate.
  • Drive sales by recommending Bulk Pricing for eligible products.
  • Knowledgeable in Pro Xtra loyalty program, Pro Referral, and Pro credit and Project Loan options.
  • Proficient in all HD store systems including COM 2.0
  • Answer customer emails and telephone calls to respond to questions, provide details and resolve concerns.
  • Collaborate with management team to assist with administrative tasks and reports.
  • Schedule deliveries, monitor their progress and coordinate with delivery companies to ensure fast and efficient service.
  • Maintain detailed documentation for customer quotes and orders.
  • Sharpen skills by completing training to keep updated on in store and industry changes.
  • Prioritize tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Led training sessions and coaching for new associates to ensure smooth integration into the company culture and workflow.
  • Develop strong rapport with customers and create positive impression of business.
  • Excellent knowledge of Flooring, Kitchen and Bath, Building Materials, and Hardware products.

Flooring and Decor Specialist

The Home Depot Canada
07.2008 - 03.2019
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Identified, researched and creatively solving problems pertaining to function and quality of interior environment.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Created invoices for carryout orders and deliveries for orders set for future dates.
  • Recognized products that are low in stock and send request to order them.
  • Adjusted product on hand quantities so that inventory is accurate for the store and customers.
  • Ensured that all documents were signed by customers prior to releasing products for pick up.

Administrative Receptionist & Showroom Merchandiser

Merangue International Limited
11.2016 - 12.2017
  • Provided professional administrative support for management and staff including preparation and development of various reports and presentations.
  • Prepared meetings for all staff and management, while undertaking variety of tasks as directed by Manager(s).
  • Prioritized and redirected correspondence to appropriate staff for response, using Microsoft Outlook email or channeling calls by telephone.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Regularly updated weekly spreadsheets and reports using Excel software.
  • Inputted weekly orders for products to be retrieved from warehouse for showroom.
  • Maintained visitor log for entering and leaving facility for security purposes.

Sales Associate

Structube, Modern Furniture
09.2015 - 07.2016
    • Met and exceeded personal sales goals.
    • Displayed a customer-driven attitude by providing exceptional service and catered to customer's needs.
    • Help customers cash out at the counter using various methods of payments
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Engaged with customers to build rapport and loyalty.
    • Solved customer challenges by offering relevant products and services.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certificate - Home Staging

Seneca College of Applied Arts And Technology
North York, ON
03.2022

Certificate: Computer Design - AutoCAD - AutoCAD

Seneca College
Toronto, ON
2011

Diploma - Interior Decorating

Humber College
Toronto, ON
2009

Skills

  • Detail oriented with ability to multitask
  • Hard working, efficient and adaptable team player
  • Excellent Product Knowledge in Building Materials, Flooring, kitchen and Bath, and Hardware
  • Sales Understanding
  • Accurate in data input, reports, and documentations
  • Ability to communicate verbally and in writing to customer inquiries quickly and efficiently
  • Positive, enthusiastic, and learns quickly
  • File and Account Updates
  • Client Rapport-Building
  • Excellent working knowledge in Microsoft Office programs (Excel, Word, and Outlook)

Timeline

PRO Account Sales Associate

The Home Depot Canada
03.2019 - Current

Administrative Receptionist & Showroom Merchandiser

Merangue International Limited
11.2016 - 12.2017

Sales Associate

Structube, Modern Furniture
09.2015 - 07.2016

Flooring and Decor Specialist

The Home Depot Canada
07.2008 - 03.2019

Certificate - Home Staging

Seneca College of Applied Arts And Technology

Certificate: Computer Design - AutoCAD - AutoCAD

Seneca College

Diploma - Interior Decorating

Humber College

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Saleka Harding