Kevin Varghese V P

• Effectively resolved customer inquiries via phone, demonstrating strong problem-solving abilities and maintaining a professional demeanor.
• Efficiently analyze and resolve issues, escalating complex ones when needed.
• Develop product knowledge and keep thorough records of interactions and resolutions.
• Collaborated with team members and actively participated in meetings and training sessions to enhance skills and improve overall team performance.
• Implement strategies to enhance customer loyalty and maintain long-term relationships by understanding individual customer needs and providing tailored solutions.
• Identify opportunities to introduce customers to additional products or services that meet their needs, thereby increasing customer satisfaction and company revenue
• Utilized problem-solving skills to troubleshoot and resolve customer issues, improving overall customer satisfaction rates and fostering brand loyalty.

• Handling the end-to-end recruitment process.
• Responsible for writing and posting job descriptions on various job portals such as Naukri, LinkedIn, Indeed, and company websites to attract candidates.
• Hosted job fairs to search for prospective candidates and connect with

various training institutions.

• Evaluating applicants based on their credentials, experience, and skills after reviewing resumes

and conducting preliminary screenings.

• Conducted assessments and interviews to determine whether applicants are suitable for the position.
• Responsible for scheduling and organizing interviews between hiring managers and candidates to ensure a smooth interview process.
• Issued offer letters to chosen applicants, negotiated compensation packages, and assisted

with the onboarding procedure.