Trusha Vashi
Surat,India
Summary
Results-driven Assistant Manager with a strong track record at Tata Starbucks, specializing in operational excellence, team leadership, and customer experience optimization. Proven ability to drive performance, manage inventory, resolve conflicts, and develop high-performing teams. Highly organized and customer-focused, with hands-on experience in retail operations, sales growth, and profitability strategies, consistently fostering a culture of accountability, service excellence, and continuous improvement.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Assistant manager (store leader)
Tata Starbucks PVT. LTD
, India
01.2019 - Current
- Led and developed cross-functional teams of 25–40+ staff, driving accountability, engagement, and continuous performance improvement across service-driven environments
- Managed end-to-end daily operations including service delivery, production planning, procurement, scheduling, and resource optimization, improving operational efficiency by 15–20%
- Designed data-driven duty schedules aligned with demand forecasting, reducing overtime costs by 12–15% while maintaining peak-period service excellence
- Recruited, onboarded, trained, and coached team members, strengthening service consistency and improving staff retention and readiness
- Embedded a customer-first service culture, holding teams accountable for brand standards and guest experience, contributing to CSAT improvements of 10–18%
- Resolved customer complaints and service escalations with a 90%+ first-contact resolution rate, driving repeat visits and loyalty
- Directed inventory control, cycle counts, replenishment planning, and stock accuracy, maintaining inventory accuracy above 98% and minimizing service disruptions
- Monitored service, production, and floor standards to ensure consistent quality, safety, and brand compliance
- Maintained accurate daily and monthly operational reports, compliance checklists, and KPI dashboards to support data-driven decisions
- Coordinated equipment maintenance and resolved POS and technical issues, minimizing downtime and ensuring uninterrupted operations
- Implemented loss prevention, safety, and risk management initiatives, reducing shrinkage incidents and promoting a strong safety culture
- Partnered with senior leadership on promotions, guest engagement initiatives, and operational improvement projects, supporting revenue growth
- Conducted regular performance reviews and team briefings, improving productivity, accountability, and goal alignment
- Maintained awareness of market trends and competitor activity to adapt service and operational strategies proactively
- Built strong relationships with customers, partners, and local businesses to support community engagement and long-term growth
Assistant Manager
Jubilant Food Works (Domino’s Pizza)
01.2018 - 01.2019
- Led and developed teams of 15–30+ staff, driving performance, engagement, and operational excellence
- Managed daily operations, inventory control (98%+ accuracy), scheduling, procurement, and compliance
- Delivered high-quality customer service through effective issue resolution and service standards monitoring
- Trained, scheduled, and optimized staff productivity while maintaining safety and loss-prevention controls
- Collaborated with senior leadership on promotions, reporting, and process improvements to drive sales growth
Education
BBA - Hospitality Management
Sardar Patel University (CZPCBM)
01.2018
Skills
- Staff scheduling and oversight
- Customer service excellence
- Inventory and stock management
- Operational planning and execution
- Performance evaluation and review
- Retail analytics and insights
- Team leadership and development
- Quality assurance processes
- Conflict resolution strategies
- Problem-solving techniques
- Effective communication skills
- Reporting and documentation practices
- Budgeting and financial management
- Sales growth strategies
- Cost control measures
- Policy enforcement and compliance
- Microsoft Office proficiency
- Financial reporting expertise
Training
Cee-Zee Residence
Hospitality Operations Experience
- Accumulated 4 years of practical experience in guest services, operational coordination, and service delivery while pursuing hotel management education
Courtyard by Marriott, Ahmedabad
Industrial Exposure Training | Dec 2016 – Jul 2017
- Undertook comprehensive industrial training across core hotel departments: Front Office & Accommodation, Housekeeping, Culinary Operations, Food & Beverage Service, and Banquet Management
- Developed cross-functional understanding of hotel operations, service standards, and interdepartmental coordination within an international hotel brand
Languages known
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Certification
First Aid
References
References available upon request.
Timeline
Assistant manager (store leader)
Tata Starbucks PVT. LTD
01.2019 - Current
Assistant Manager
Jubilant Food Works (Domino’s Pizza)
01.2018 - 01.2019
BBA - Hospitality Management
Sardar Patel University (CZPCBM)