Kevin Penafiel
Surrey
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server & Kitchen Helper
Big Way Hot Pot
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Concrete Finisher Helper
Just Quality Concrete
01.2020 - Current
- Finished concrete surfaces with precision, ensuring smoothness and durability.
- Operated power tools and equipment safely to achieve desired finishes.
- Assisted in layout and design of concrete forms for diverse projects.
- Applied curing compounds to enhance concrete strength and longevity.
- Routinely lifted and moved items weighing up to 100 pounds.
Front of House Employee
Big Way Hot Pot
09.2024 - 01.2025
- Oversaw daily front of house operations, ensuring seamless customer service and efficient workflow.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented process improvements, enhancing guest experience and operational efficiency.
- Managed reservations and seating arrangements using POS systems to optimize table turnover.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Dishwasher
Big Way Hot Pot
05.2024 - 09.2024
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Collaborated with kitchen staff to maintain workflow and support service during peak hours.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor of Arts - Cognitive Science
Simon Fraser University
Burnaby, BC06.2027
Skills
- Strong Work Ethic
- Efficient Nature
- Teamwork and Collaboration
- Exceptional Customer Service
- Cleaning and Sanitizing
- Safety Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
References
References available upon request
Timeline
Server & Kitchen Helper
Big Way Hot Pot
09.2024 - Current
Front of House Employee
Big Way Hot Pot
09.2024 - 01.2025
Dishwasher
Big Way Hot Pot
05.2024 - 09.2024
Concrete Finisher Helper
Just Quality Concrete
01.2020 - Current
Bachelor of Arts - Cognitive Science
Simon Fraser University
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