Kevin Nathaniel Fuentes
Chicago,IL
Summary
Accomplished hospitality professional known for strong leadership and effective communication. Experienced in optimizing operations and enhancing guest satisfaction, ready to leverage skills to elevate service quality and drive profitability.
Overview
18
18
years of professional experience
Work History
General Manager
Tao Group Hospitality
2024.06 - 2026.04
- Led operational strategy to enhance guest experiences and streamline service efficiency.
- Developed and implemented training programs to elevate staff performance and service standards.
- Oversaw financial management, ensuring adherence to budgetary constraints and maximizing profitability.
- Analyzed market trends to inform strategic initiatives and drive competitive positioning within the hospitality sector.
- Mentored junior managers, fostering leadership skills and promoting a culture of teamwork and accountability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Restaurant Floor Manager
Tao Group Hospitality
2021.09 - 2024.06
- Oversaw daily restaurant operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed and implemented efficient workflows to optimize front-of-house efficiency.
- Managed inventory control, ensuring timely replenishment of supplies and minimizing waste.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
- Coordinated special events, ensuring seamless execution from planning through service delivery.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Server
Tao Group Hospitality
2018.08 - 2021.09
- Delivered exceptional service in high-volume dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu knowledge, service techniques, and customer engagement strategies.
- Managed multiple tables efficiently while maintaining attention to detail and responsiveness.
- Led team during peak hours, optimizing workflow and ensuring smooth operations front-of-house.
Education
Biology
Depaul
Chicago2015-06
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Tao Group Hospitality
2024.06 - 2026.04
Restaurant Floor Manager
Tao Group Hospitality
2021.09 - 2024.06
Server
Tao Group Hospitality
2018.08 - 2021.09
Biology
Depaul