Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kevinkumar Bipinchandra Makwana

Calgary,AB

Summary

Dynamic Assistant General Manager with proven expertise at Popeyes Louisiana Kitchen Inc. in staff management and operations. Enhanced customer satisfaction through effective complaint resolution and streamlined inventory control, leading to improved efficiency. Adapt at training and developing teams, fostering a motivated workforce that drives sales growth and operational excellence. Able to achieve monthly and quarterly tragets successfully.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Popeyes Louisiana Kitchen Inc.
04.2022 - Current

*Set work schedules and monitor performance.

*Manage inventory and monitor revenues.

*Resolve customer complaints.

*Ensure health and safety regulations are followed.

*Motivated, trained, and disciplined employees to maximize performance.

*Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

*Increased customer satisfaction by addressing and resolving concerns in a timely manner.

*Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

*Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

*Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

*Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

*Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Team Leader/ Store Supervisor

Popeyes Liousiana Kitchen Inc.
11.2021 - 03.2022

Cashier

Popeyes Louisiana Kitchen Inc.
03.2019 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor's Degree - Petroleum Engineering

Southern Alberta Institute of Technology
Calgary, AB
10.2021

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Team leadership expertise
  • Training and development management
  • Employee scheduling
  • Budget control

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Certification

Servsafe Food Handler Certification

Timeline

Assistant General Manager

Popeyes Louisiana Kitchen Inc.
04.2022 - Current

Team Leader/ Store Supervisor

Popeyes Liousiana Kitchen Inc.
11.2021 - 03.2022

Cashier

Popeyes Louisiana Kitchen Inc.
03.2019 - 10.2021

Servsafe Food Handler Certification

Bachelor's Degree - Petroleum Engineering

Southern Alberta Institute of Technology
Kevinkumar Bipinchandra Makwana