Dynamic Assistant General Manager with proven expertise at Popeyes Louisiana Kitchen Inc. in staff management and operations. Enhanced customer satisfaction through effective complaint resolution and streamlined inventory control, leading to improved efficiency. Adapt at training and developing teams, fostering a motivated workforce that drives sales growth and operational excellence. Able to achieve monthly and quarterly tragets successfully.
*Set work schedules and monitor performance.
*Manage inventory and monitor revenues.
*Resolve customer complaints.
*Ensure health and safety regulations are followed.
*Motivated, trained, and disciplined employees to maximize performance.
*Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
*Increased customer satisfaction by addressing and resolving concerns in a timely manner.
*Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
*Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
*Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
*Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
*Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Servsafe Food Handler Certification
Servsafe Food Handler Certification