Kevinkumar Patel
Marketing & Operations Manager
waterloo,ON
Summary
Results-driven professional with experience in marketing, operations, and technical roles. Skilled in managing warehouse operations, leading customer-focused marketing campaigns, and operating CNC machinery with precision. Proficient in Microsoft Office and technical tools, with strong adaptability, time management, and problem-solving skills.
Overview
2
2
years of professional experience
2045
2045
years of post-secondary education
2
2
Languages
Work History
Marketing & Operations Manager
Roshni Corporation
02.2024 - Current
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Streamlined marketing processes for improved efficiency and cost savings.
- Enhanced customer engagement with personalized email marketing campaigns.
- Collected and analyzed customer feedback to improve services and marketing efforts
- Responsible for leading marketing initiatives and managing warehouse operations while ensuring excellent customer service and inventory control.
- Oversaw budget allocation across multiple channels, ensuring efficient use of resources in achieving marketing goals.
CNC Machine Operator
Roctel Manufacturing
10.2022 - 02.2024
- Welcomed and assisted customers at the checkout counter, ensuring seamless transactions while providing exceptional customer service and addressing any inquiries
- Handled high-volume transactions efficiently by processing cash, credit, and digital payments while resolving payment-related issues, leading to a 10% increase in overall customer satisfaction
- Operated POS systems with precision, ensuring accurate billing, managing refunds and exchanges, and maintaining proper cash handling procedures
- Developed strong relationships with team members by fostering a collaborative and supportive work culture that enhanced overall store efficiency and customer service
- Handled customer concerns professionally, providing prompt resolutions to complaints, returns, and product inquiries to ensure a smooth and satisfactory shopping experience
IT Support Specialist/Developer
TOPS Technology
01.2023 - 05.2024
- Facilitated onsite technical support for 40 employees, ensuring timely technical issue resolution and high customer satisfaction
- Provided Tier 1 IT support to non-technical internal users, offering desk-side support services and addressing technical inquiries with patience and clarity
- Actively participated in team meetings, fostering a positive and collaborative work environment through effective communication and coordination with fellow employees
Education
Software Engineering Technology Advanced Diploma -
Conestoga College
Waterloo, ONHigh School Diploma -
Gujarat Technological University
Ahmedabad 05.2001 - 05.2021
Skills
Technical Skills
Cost Reduction
Project Leadership
Customer Satisfaction
Content strategy
Data-driven decision making
Timeline
Marketing & Operations Manager
Roshni Corporation
02.2024 - Current
IT Support Specialist/Developer
TOPS Technology
01.2023 - 05.2024
CNC Machine Operator
Roctel Manufacturing
10.2022 - 02.2024
High School Diploma -
Gujarat Technological University
05.2001 - 05.2021
Software Engineering Technology Advanced Diploma -
Conestoga College