Summary
Overview
Work History
Education
Skills
Timeline
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Kevinkumar Patel

Marketing & Operations Manager
waterloo,ON

Summary

Results-driven professional with experience in marketing, operations, and technical roles. Skilled in managing warehouse operations, leading customer-focused marketing campaigns, and operating CNC machinery with precision. Proficient in Microsoft Office and technical tools, with strong adaptability, time management, and problem-solving skills.

Overview

2
2
years of professional experience
2045
2045
years of post-secondary education
2
2
Languages

Work History

Marketing & Operations Manager

Roshni Corporation
02.2024 - Current
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Streamlined marketing processes for improved efficiency and cost savings.
  • Enhanced customer engagement with personalized email marketing campaigns.
  • Collected and analyzed customer feedback to improve services and marketing efforts
  • Responsible for leading marketing initiatives and managing warehouse operations while ensuring excellent customer service and inventory control.
  • Oversaw budget allocation across multiple channels, ensuring efficient use of resources in achieving marketing goals.

CNC Machine Operator

Roctel Manufacturing
10.2022 - 02.2024
  • Welcomed and assisted customers at the checkout counter, ensuring seamless transactions while providing exceptional customer service and addressing any inquiries
  • Handled high-volume transactions efficiently by processing cash, credit, and digital payments while resolving payment-related issues, leading to a 10% increase in overall customer satisfaction
  • Operated POS systems with precision, ensuring accurate billing, managing refunds and exchanges, and maintaining proper cash handling procedures
  • Developed strong relationships with team members by fostering a collaborative and supportive work culture that enhanced overall store efficiency and customer service
  • Handled customer concerns professionally, providing prompt resolutions to complaints, returns, and product inquiries to ensure a smooth and satisfactory shopping experience



IT Support Specialist/Developer

TOPS Technology
01.2023 - 05.2024
  • Facilitated onsite technical support for 40 employees, ensuring timely technical issue resolution and high customer satisfaction
  • Provided Tier 1 IT support to non-technical internal users, offering desk-side support services and addressing technical inquiries with patience and clarity
  • Actively participated in team meetings, fostering a positive and collaborative work environment through effective communication and coordination with fellow employees


Education

Software Engineering Technology Advanced Diploma -

Conestoga College
Waterloo, ON

High School Diploma -

Gujarat Technological University
Ahmedabad
05.2001 - 05.2021

Skills

Technical Skills

Timeline

Marketing & Operations Manager

Roshni Corporation
02.2024 - Current

IT Support Specialist/Developer

TOPS Technology
01.2023 - 05.2024

CNC Machine Operator

Roctel Manufacturing
10.2022 - 02.2024

High School Diploma -

Gujarat Technological University
05.2001 - 05.2021

Software Engineering Technology Advanced Diploma -

Conestoga College

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Kevinkumar PatelMarketing & Operations Manager