Kevin Kenneth Bundang
San Jose
Summary
- Familiar to the tech industry and is seeking opportunities, Previously worked in restaurants/retail businesses. Core foundations include: adaptability, quick learner, hard worker, always open to criticism and room for growth.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
YT Trust & Safety Content Analyst
Accenture Flex
02.2019 - Current
- Enhanced client satisfaction by efficiently managing their requests and addressing concerns related to trust accounts.
- Streamlined trust administration processes for improved efficiency and accuracy in handling client needs.
- Played an instrumental role in maintaining compliance with regulatory requirements through diligent monitoring of account activities and proactive reporting of discrepancies.
- Developed strong working relationships with colleagues across various departments, facilitating seamless coordination on cross-functional projects related to trust administration duties.
- Maintained up-to-date knowledge of industry trends and developments, allowing for informed decision-making when addressing complex client situations involving trusts or estates management issues.
- Assisted coworkers and staff members with special tasks on daily basis.
YTTV Call Center Agent
Eteam
01.2017 - 02.2019
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Developed expert knowledge of company products and services to provide accurate information to customers.
Content Review Analyst
BC FORWARD For ACCENTURE
01.2016 - 01.2017
- Workflow included content review/enforcement and sending out emails to various developers about policy and regulations.
- Managed high-volume workloads effectively, ensuring all deadlines were met without compromising the quality of reviews.
- Participated in ongoing training programs to stay current with ever-changing platform policies and procedures.
- Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
Barista
STARBUCKS
01.2014 - 01.2016
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Server
MOLDAW RESIDENCE
01.2013 - 01.2014
- First restaurant experience at this establishment
- Workflow included meal preparations for service, extensive cleaning, serving tables, delivering personal orders in the retirement home.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Crew Member
TARGET
01.2012 - 01.2013
- Workflow included cashier duty, electronics department, cart attendant, logistics, customer service, and food handling.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
MCDONALDS
01.2011 - 01.2012
- First job straight out of high school to build my work experience
- Multitasking was crucial
- Workflow included cashier duty, food handling, and customer service.
Education
GED -
Mission College
Santa Clara, CA06.2028
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2011
Skills
- Content Moderation
- Policy Enforcement
- Strategic Development
- Identifying Trends and Intellectual Property
- Resource Allocation
Timeline
YT Trust & Safety Content Analyst
Accenture Flex
02.2019 - Current
YTTV Call Center Agent
Eteam
01.2017 - 02.2019
Content Review Analyst
BC FORWARD For ACCENTURE
01.2016 - 01.2017
Barista
STARBUCKS
01.2014 - 01.2016
Server
MOLDAW RESIDENCE
01.2013 - 01.2014
Crew Member
TARGET
01.2012 - 01.2013
MCDONALDS
01.2011 - 01.2012
GED -
Mission College
High School Diploma -
Santa Clara High School
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