Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Ivan Feliciano Manlapaz

1120 Vanrose St. Mississauga,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

11
11
years of professional experience

Work History

Slotter Takeoff

Atlantic Packaging Products Ltd
04.2024 - Current
  • Work in a team environment and be a team player
  • Follow instructions from the Operator
  • Will be required to set up and operate the machine as per orders
  • Verify specifications with production copy
  • Stack and pile units as per customer requirements as stated on documentation
  • Visually and continually inspect for any non-conformances
  • To take off the machine at or above the standards set by the company
  • Follow all ISO and HACCP procedures
  • Strengthened team performance by assisting colleagues in understanding hand signals and other communication methods essential for safe spotting practices.
  • Demonstrated adaptability and flexibility when faced with unexpected changes in project timelines or job site conditions, ensuring successful task completion despite challenges encountered.

Production Worker

Jerjam Co
05.2024 - 08.2024
  • Weighed and measured items to prevent waste and meet quality standards.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Collaborated with other departments to optimize production workflows.

Customer Service Representative (Converge ICT)

Universal Access And Systems Solutions
12.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Owner

Kif Event Catering Services
11.2022 - 12.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Sports Data Analyst

Telework PH Outsourcing Solution INC.
11.2020 - 10.2023
  • Analyze teams and players using video performance analysis techniques.
  • Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
  • Tagging and identifying the moves that the players make (e.g shooting, Rebound, Assist)

Content Moderator

TaskUS
04.2018 - 06.2020
  • Teaching the AI by marking and selecting objects so AI identify them.
  • Building artificial intelligence for self-driving cars in USA.
  • Controlling the self-driving cars to move along the selected path and reach the correct destination in safe, efficient, and natural-looking to other drivers.

Lead Cook

Mikegi Food Services
04.2014 - 02.2018
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Took over line positions in event of emergency.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Kitchen Helper/Dishwasher (Part-time)

Mei Lee Samgyupsal & Yakiniku House
06.2015 - 04.2016
  • Followed supervisor instructions to complete tasks on time.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organized kitchen stations to promote team efficiency.

Education

Bachelor of Science - Multimedia

Holy Angel University
Angeles City, Pampanga Philippines

Vocational Course - Cookery

Jose C Feliciano College
12.2017

Bachelor of Science - Information Technology

STI
03.2016

Skills

  • Attention to details
  • Ability to multitask
  • Time management
  • Service-oriented
  • Computer Proficiency
  • Microsoft Excel
  • Effective teamwork

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Production Worker

Jerjam Co
05.2024 - 08.2024

Slotter Takeoff

Atlantic Packaging Products Ltd
04.2024 - Current

Customer Service Representative (Converge ICT)

Universal Access And Systems Solutions
12.2023 - 02.2024

Owner

Kif Event Catering Services
11.2022 - 12.2024

Sports Data Analyst

Telework PH Outsourcing Solution INC.
11.2020 - 10.2023

Content Moderator

TaskUS
04.2018 - 06.2020

Kitchen Helper/Dishwasher (Part-time)

Mei Lee Samgyupsal & Yakiniku House
06.2015 - 04.2016

Lead Cook

Mikegi Food Services
04.2014 - 02.2018

Bachelor of Science - Information Technology

STI

Bachelor of Science - Multimedia

Holy Angel University

Vocational Course - Cookery

Jose C Feliciano College

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Kevin Ivan Feliciano Manlapaz