Kevin Ivan Feliciano Manlapaz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Converge ICT)
Universal Access And Systems Solutions
12.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sports Data Analyst
Telework PH Outsourcing Solution INC.
11.2020 - 10.2023
- Analyze teams and players using video performance analysis techniques.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Tagging and identifying the moves that the players make (e.g shooting, Rebound, Assist)
Content Moderator
TaskUS
04.2018 - 06.2020
- Building artificial intelligence for self-driving cars in USA.
- Teaching the AI by marking and selecting objects so AI identify them.
- Controlling the self-driving cars to move along the selected path and reach the correct destination in safe, efficient, and natural-looking to other drivers.
Lead Cook
Mikegi Food Services
04.2014 - 02.2018
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Kitchen Helper/Dishwasher ( Part-time )
Mei Lee Samgyupsal & Yakiniku House
06.2015 - 04.2016
- Followed supervisor instructions to complete tasks on time.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
Education
Vocational Course - Cookery
Jose C Feliciano College
Mabalacat City, Pampanga12.2017
Bachelor of Science - Information Technology
STI
Angeles City, Pampanga03.2016
Skills
- Database administration
- Attention to details
- Ability to multitask
- Time management
- Service-oriented
- Computer Proficiency
- Microsoft Excel
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Representative (Converge ICT)
Universal Access And Systems Solutions
12.2023 - 02.2024
Sports Data Analyst
Telework PH Outsourcing Solution INC.
11.2020 - 10.2023
Content Moderator
TaskUS
04.2018 - 06.2020
Kitchen Helper/Dishwasher ( Part-time )
Mei Lee Samgyupsal & Yakiniku House
06.2015 - 04.2016
Lead Cook
Mikegi Food Services
04.2014 - 02.2018
Vocational Course - Cookery
Jose C Feliciano College
Bachelor of Science - Information Technology
STI
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