Kevine AWUDI
North York,ON
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at DEKS, where we expertly managed inventory and significantly reduced goods loss. Skilled in heavy lifting and warehouse safety, with a knack for fostering team collaboration. Excel in leveraging technology for process improvement, evidenced by proficiency in web development and customer service call/representative.
Overview
5
5
years of professional experience
Work History
Customer Service / Call Representative
DEKS
06.2019 - 12.2022
- Manage the stocks of entry and exit of goods.
- Manage the right locations of different goods.
- Control of goods leaving the warehouse.
- Signature of entry and exit slips.
- Report in the event of a loss of goods or out of stocks.
- Make an inventory of goods.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
Customer Service Remote
Concentrix
01.2023 - 07.2023
- Outbound call center from home
- Raise funds for different clients
- Collect debts if the customer did not return a pledge card
- Process a payment with debits or credit cards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Package Handler
Fed Ex Ground
11.2023 - 01.2024
- Efficiently unload packages
- Sort shipments based on destinations
- Maintain a clean and organized work area
- Met or exceeded productivity targets
- Contributed to a smooth and efficient operation by working well with the team
- Operated a forklift as an IC to move big boxes to different lines.
Education
Associate of Applied Science - Software Engineering Technician
Centennial College of Applied Arts And Technology
Scarborough, ON12.2024
License Certificate - English
Centennial College of Applied Arts And Technology
Scarborough, ON03.2023
Graduate Certificate -
Lingua Institute
GHANA12.2020
High School Diploma -
College St Joseph
LOME09.2019
Skills
- Heavy Lifting
- Warehouse Safety
- Forklift license
- Creation of website (User-oriented interface design, C#, Python, Java, Data bases concepts, Unix/Linux, HTML5/CSS/JavaScript, Wordpress, and Squarespace)
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Gym, Real estate
- Like going to Gym for the maintenance of my health and body.
- Interest in real estate investments.
- create melodies.
Timeline
Package Handler
Fed Ex Ground
11.2023 - 01.2024
Customer Service Remote
Concentrix
01.2023 - 07.2023
Customer Service / Call Representative
DEKS
06.2019 - 12.2022
Associate of Applied Science - Software Engineering Technician
Centennial College of Applied Arts And Technology
License Certificate - English
Centennial College of Applied Arts And Technology
Graduate Certificate -
Lingua Institute
High School Diploma -
College St Joseph
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