Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEVINA R. MORRIS

Brampton,ON

Summary

Dedicated and compassionate human services professional with 5 years of experience in high-pressure healthcare and social support environments. Skilled in conducting client intake, assessing needs, coordinating emergency and non-emergency services while maintaining detailed documentation. Recognized for de-escalating crises with professionalism, advocating for client needs, and effectively navigating complex systems to support vulnerable populations. Adept at working collaboratively across departments and with external partners to ensure timely, equitable service delivery in accordance with policy and legislation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Administrator

Runnymede Healthcare Centre
Toronto, Canada
09.2022 - Current
  • Conduct initial intake and facilitate transfers, admissions, and discharges, ensuring accuracy and compliance with patient care protocols.
  • Act as the central point of communication for patient needs, coordinating with transportation services, families, and multidisciplinary healthcare teams.
  • Provide support during high-risk incidents, contributing to a 96% de-escalation success rate in crisis (“Code White”) scenarios.
  • Manage intake logistics and resource scheduling for up to 204 patients across multiple units during staffing shortages.
  • Respond empathetically and professionally to high-volume inquiries, accurately documenting sensitive patient information while upholding privacy legislation.
  • Contributed to workflow improvements by analyzing and refining five administrative processes using Microsoft Excel and Word in addition to meetings.

Unit Clerk III

Michael Garron Hospital
Toronto, Canada
03.2021 - 03.2022
  • Supported front-line teams by coordinating meetings, transcribing documentation, and ensuring smooth flow of communication across departments.
  • Updated and maintained confidential medical records in compliance with privacy and data handling policies.
  • Handled high volumes of administrative tasks under pressure, demonstrating flexibility and efficiency in a dynamic clinical setting.

Education

Office–Medical Administration -

Centennial College

Skills

  • Client intake, transfers, discharges
  • Emergency and crisis response
  • Multi-system coordination
  • Microsoft Office Suite and database entry
  • Conflict de-escalation
  • Trauma-informed and culturally sensitive support
  • Email and calendar coordination
  • Communication and problem-solving abilities

Certification

First Aid & CPR/AED Level C, First Aid 4U, Brampton, ON

Timeline

Patient Care Administrator

Runnymede Healthcare Centre
09.2022 - Current

Unit Clerk III

Michael Garron Hospital
03.2021 - 03.2022

Office–Medical Administration -

Centennial College

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KEVINA R. MORRIS