Kevin Zhang
San Francisco
Summary
Dedicated server with expertise in high-quality in-room dining and event coordination. Proven track record of delivering exceptional customer service and maintaining high standards of cleanliness and organization. I have extensive knowledge from Back of house experience to front of house experience.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
In Room Dinning Server
Westin St. Francis Hotel
San Francisco
04.2017 - 03.2026
- Delivered high-quality in-room dining service to guests at a luxury hotel.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining equipment and supplies.
- Guided guests in menu selections and dietary preferences to enhance dining experience.
- Processed guest orders accurately using hotel management software systems.
- Relayed guest feedback to management, contributing to service enhancement initiatives.
- Trained new staff on service standards and operational procedures consistently.
- Handled special requests and resolved guest issues with professionalism and care.
- Greeted guests in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Added necessary condiments to the tray setup prior to guest delivery.
- Checked with guests to ensure that they were satisfied with their meals.
- Performed cashier duties such as taking payments, making change, and processing credit cards.
- Assisted with inventorying of supplies and stocking of storage areas.
- Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes.
- Inspected finished product prior to delivery ensuring quality control standards were met.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Answered phone calls from guests to take orders or respond to inquiries.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Ensured all safety regulations were followed during the preparation and delivery of food items.
- Followed proper sanitation standards when handling food items.
- Delivered beverages upon request with each meal order.
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Adhered to company policies and procedures regarding hospitality services at all times.
- Set up trays according to established guidelines for each order.
- Processed daily paperwork related to sales transactions including completing checklists and reports.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Answered guest questions related to pricing and food and beverage ingredients.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Followed up with guests regarding order quality to satisfaction.
- Prepared silverware roll-ups, took out trash and washed dishes.
- Recommended food and beverage pairings to guests, promoting higher sales.
- Assessed quality of food and beverage products prior to delivery.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Stocked service stations with ice, napkins and straws.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in ongoing training to enhance job skills and knowledge.
- Served food and beverages to customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Totaled checks and used cash register to accept payment for services.
Banquet Server
Hilton Hotels Corporation
San Francisco
07.2025 - 07.2025
- Set up banquet rooms according to event specifications and guest preferences.
- Served food and beverages to guests with attention to detail and service standards.
- Assisted in the coordination of events, ensuring smooth transitions between courses.
- Maintained cleanliness and organization of dining areas throughout events.
- Addressed guest inquiries and requests promptly during dining service to enhance overall experience.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Monitored guest satisfaction throughout event, ensuring needs were met with prompt and courteous service.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Changed table settings between courses.
- Followed proper sanitation guidelines when handling food items.
- Answered questions regarding menu items and assisted guests in making selections.
- Educated guests on meals during by answering questions and bringing special orders.
- Communicated with chefs regarding any special requests from guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Ensured that all dishes were served at the correct temperature.
- Presented meal options to help patrons select food and beverages.
- Delivered exceptional customer service by anticipating needs and responding swiftly to guest requests.
- Responded promptly and courteously to guest inquiries and complaints.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Used clear communication to relay food and drink orders to kitchen staff.
- Inspected completed meals against individual orders to verify accuracy.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Served food and beverages to customers.
- Prepared or assisted in preparing a variety of food in accordance with departmental work production standards.
Barista
Safeway
San Francisco
03.2022 - 01.2023
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the coffee station and surrounding areas.
- Delivered exceptional customer service by efficiently taking orders and promptly addressing inquiries.
- Operated cash register, processed transactions, and handled payments accurately.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Recommended menu items to customers based on preferences and seasonal offerings.
- Monitored inventory levels, restocked supplies, and reported shortages to management.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked accordingly.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
- Employed upselling techniques to promote bakery items and specialty drinks, enhancing overall customer experience.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Cultivated relationships with regular customers, recognizing preferences to enhance personalized service.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Implemented feedback from customers to improve service quality and menu offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Checked brewing equipment for proper functionality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Steward
Westin St. Francis Hotel
San Francisco
11.2015 - 04.2017
- Operated dishwashing equipment and sanitized utensils efficiently.
- Assisted culinary staff with food preparation and ingredient management.
- Collaborated with team members to ensure timely service delivery.
- Conducted inventory checks of cleaning supplies and equipment to ensure availability and readiness.
- Communicated supply needs and issues to management to maintain operational efficiency.
- Maintained a clean, safe, and organized work environment.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
- Reported repairs and replacements for kitchen equipment.
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Removed trash from kitchen areas according to established procedures.
- Disposed of waste materials in designated containers per health regulations.
- Handled cleaning tasks with attention to detail, including polishing silverware and glassware.
- Performed deep cleaning tasks regularly to maintain high cleanliness standards.
- Facilitated waste disposal and recycling processes to adhere to environmental standards.
- Monitored and maintained sanitation and organization of storage areas, including refrigerators and freezers.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
Balboa High School
San Francisco, CA05-2013
Skills
- In-room dining service
- Menu selection assistance
- Cash handling
- Food safety compliance
- Customer order processing
- Event coordination
- Upselling strategies
- Team collaboration
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Table setting expertise
- Wine pairing
- Food safety practices
- Allergy awareness
- Phone etiquette
- Guest relations
- Special event coordination
- Hygiene standards
- Problem-solving
- Personal grooming
- Professional attitude
- Thorough work ethic
- Cleanliness maintenance
- Strong customer service
- Patience and tolerance
- Point-of-sale system
- Serving techniques
- Culinary terminology
- Alcohol service
- Safe food handling
- Problem-solving aptitude
- Food safety understanding
- Table setting
- Guest service
- Multi-tasking skills
- Issue resolution
- Food presentation
- Complaint handling
Certification
Food handler card
Timeline
Banquet Server
Hilton Hotels Corporation
07.2025 - 07.2025
Barista
Safeway
03.2022 - 01.2023
In Room Dinning Server
Westin St. Francis Hotel
04.2017 - 03.2026
Steward
Westin St. Francis Hotel
11.2015 - 04.2017
High School Diploma -
Balboa High School