Kevin Zhang
Victoria,BC
Summary
Dynamic and dedicated restaurant professional with a proven track record at AsUsual Cafe, excelling in customer service and order accuracy. Recognized for fostering positive guest experiences and effectively resolving complaints, while maintaining cleanliness and efficiency during peak hours. Skilled in cash handling and large party coordination, ensuring seamless operations and satisfied patrons.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
AsUsual Cafe
09.2023 - 12.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
Bachelor of Science - Health Informatics
University of Victoria
Victoria06-2029
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Complaint resolution
- Large party coordination
- Order accuracy
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Restaurant Waiter
AsUsual Cafe
09.2023 - 12.2024
Bachelor of Science - Health Informatics
University of Victoria
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