Kevin W. Kent

• Traveled 30,000 kilometers without incidents or accidents.
• Delivered 5000 orders efficiently and accurately.
• Delivered food orders efficiently to customers' locations across various areas.
• Maintained accurate records of deliveries and customer interactions.
• Communicated effectively with customers about order status and delivery times.
• Maintained a flawless safety record throughout operations.

Worked at TTEC on contract to Booking.com. Handled remote customer service duties with Booking.com's vendors to ensure each vendor website was accurate and up-to-date.

• Provided product information and guided customers in selecting appropriate services.
• Documented customer interactions accurately in customer relationship management systems.
• Handled escalated customer complaints with professionalism and empathy.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Managed customer accounts and maintained relationships with key clients.
• Delivered product presentations to potential customers and generated interest.
• Assisted in resolving customer complaints and ensuring satisfaction levels remained high.
• Developed key customer relationships to increase sales.
• Created detailed reports on daily, weekly, and monthly sales activity.