Kevin Wirahadi
Burnaby
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate - Garage Sale
Indonesian Evangelical Church (IEC) Vancouver
07.2024 - 07.2024
- Helped large volume of customers with positive attitude and a personal approach on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Youth Leader
Indonesian Evangelical Church (IEC) Vancouver
11.2021 - 04.2023
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders in creating weekly Bible Study Contents and activities.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
CG Animator
Atomic Cartoons
09.2021 - 01.2025
- Demonstrated flexibility by adjusting to changes in direction or client requirements during projects.
- Actively participated in critiques sessions providing constructive feedback while incorporating suggestions from peers.
Education
BBA - Business Management
British Columbia Institute of Technology
Burnaby, BC12-2026
Advanced Diploma - Business Management
British Columbia Institute of Technology
Burnaby, BC08-2021
Skills
- Customer service
- Critical thinking
- Customer relations
- Customer satisfaction measurement
Languages
English
Full Professional
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
Japanese
Elementary
French
Limited Working
Timeline
Customer Service Associate - Garage Sale
Indonesian Evangelical Church (IEC) Vancouver
07.2024 - 07.2024
Youth Leader
Indonesian Evangelical Church (IEC) Vancouver
11.2021 - 04.2023
CG Animator
Atomic Cartoons
09.2021 - 01.2025
BBA - Business Management
British Columbia Institute of Technology
Advanced Diploma - Business Management
British Columbia Institute of Technology
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