Kevin Williams
Calgary
Summary
Results-driven professional with extensive project management experience and a strong focus on operational efficiency. Demonstrated success in leading teams to achieve profitability while upholding safety standards. Proficient in problem-solving, route planning, and customer service, with a commitment to continuous improvement. Expertise in truck driving and advanced inspection skills enhances ability to maximize resource utilization and support scalable operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Driver
E360 Environmental LTD
Calgary
12.2022 - Current
- Conducted annual performance reviews to assist drivers with maintaining required standards.
- Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
- Collaborated closely with dispatchers to ensure smooth operations.
- Monitored driver performance, providing feedback when necessary.
- Managed relationships with vendors such as fuel suppliers, mechanics.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Reviewed daily manifests to coordinate efficient deliveries.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
Operations Manager
Waste Connections LTD
Kalispell
03.2022 - 12.2023
- Formed and sustained strategic relationships with clients.
- Collaborated with team leaders on quality audits.
- Developed and implemented operational procedures to ensure quality standards are met.
- Presented performance and productivity reports to supervisors.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Created detailed reports on the performance of individual departments within operations.
Lead Driver/ Training Prime
Waste Connections Canada
Calgary
03.2017 - 03.2022
- Executed runs to ensure efficiency and timeliness.
- Managed training sign-offs for team members.
- Oversaw people management to enhance team performance.
- Drove operational runs to meet organizational goals.
- Conducted front loading processes for optimal resource utilization.
- Facilitated roll-off procedures to streamline operations.
- Implemented side loading practices to improve productivity.
Service Technician/Operator
Can West Concrete
Calgary
06.2014 - 12.2016
- Executed truck operations for optimized transportation efficiency
- Troubleshot electrical circuits using schematics and diagrams.
- Logged services performed in service ticket system.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Provided technical support to customers over the phone and in person.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Tested repaired items to ensure functionality before returning them to customers.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Examined previously completed work for accuracy.
- Performed onsite repair of equipment at customer locations.
Shop Supervisor/ Service Tech Coordinator
National Pressure
Red Deer
04.2012 - 06.2014
- Led team to enhance operational efficiency and productivity.
- Coordinated activities between operators and truck drivers for streamlined logistics.
- Maintained staff budget, ensuring adherence to financial targets.
- Performed repairs and servicing on all machinery to minimize downtime.
Truck and Trailer Mechanic
Parts for Trucks
St Johns
01.2011 - 03.2012
- Executed repairs on all trucks and trailers to ensure operational readiness.
- Maintained repair budget to control costs and optimize resources.
- Operated effectively within a shop environment to enhance workflow efficiency.
- Operated hoists and lifts in order to safely move heavy trailer components into position for repair.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Owner/Operator – Sold the Business
Terraex Inc
St Johns
08.2008 - 12.2010
- Led and supported a team in achieving operational goals.
- Managed shop budget to ensure efficient resource allocation.
- Conducted general maintenance on heavy equipment to extend lifespan.
- Repaired equipment promptly to minimize downtime.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Owner/Operator – Sold the Business
Ace Service Center
Calais
03.2006 - 08.2008
- Operated Harley Davidson and Custom Bike Shop for two years.
- Managed all business operations, ensuring efficiency and profitability.
- Oversaw customer service to enhance client satisfaction and loyalty.
- Directed marketing strategies to increase brand awareness and sales.
- Supervised inventory management to optimize stock levels and reduce waste.
- Implemented staff training programs to improve team performance.
- Monitored financial performance to maintain budgetary controls.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Owner/Operator – Sold the Business
American Steelhorse Cycle Inc
Daytona Beach
01.1999 - 02.2006
- Operated Harley Davidson and Custom Bike Shop for 16 years, overseeing all business aspects.
- Managed daily operations to ensure efficiency and profitability.
- Developed strategic initiatives to enhance customer engagement and sales growth.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Education
Harley Davidson Mechanic -
Motorcycle mechanic Institute
Orlando, FL01.1990
Air Frame and Power plant Technician Certification - Aviation Maintenance Management
Embry Riddle Aeronautical University
Daytona Beach, FL01.1988
ASE Mechanic - Tech
Boces Trade School
Plattsburg, NY01.1982
Skills
- Communication and interpersonal skills
- Adaptability and learning
- Business acumen
- Management expertise
- Microsoft Office proficiency
- Self-motivation
- Team collaboration
Certification
- St Johns First Aid
- W.H.I.M.S
- Class 3 with Air Brake endorsement
Affiliations
Enjoy family time, riding motorbikes, camping and fishing.
Languages
English
Professional
Timeline
Lead Driver
E360 Environmental LTD
12.2022 - Current
Operations Manager
Waste Connections LTD
03.2022 - 12.2023
Lead Driver/ Training Prime
Waste Connections Canada
03.2017 - 03.2022
Service Technician/Operator
Can West Concrete
06.2014 - 12.2016
Shop Supervisor/ Service Tech Coordinator
National Pressure
04.2012 - 06.2014
Truck and Trailer Mechanic
Parts for Trucks
01.2011 - 03.2012
Owner/Operator – Sold the Business
Terraex Inc
08.2008 - 12.2010
Owner/Operator – Sold the Business
Ace Service Center
03.2006 - 08.2008
Owner/Operator – Sold the Business
American Steelhorse Cycle Inc
01.1999 - 02.2006
Harley Davidson Mechanic -
Motorcycle mechanic Institute
Air Frame and Power plant Technician Certification - Aviation Maintenance Management
Embry Riddle Aeronautical University
ASE Mechanic - Tech
Boces Trade School