Kevin Watkins
Elk Grove
Summary
A seasoned professional with a proven track record in enhancing customer relations and small business operations, notably at Shop Auto Group LLC. Excelled in relationship building and verbal communication, achieving significant repeat business and referrals. Expert in financial management and strategic marketing, driving profitability and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OWNER
Shop Auto Group LLC
Sacramento, CA
01.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
USED CAR SALES MANAGER
Rolling Auto Sales
San Diego, CA
01.2017 - 12.2022
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
Internet Sales Manager
Nissan of Elk Grove
Elk Grove, CA
01.2016 - 02.2017
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Finance Manager
Roseville Toyota
Roseville, CA
01.2015 - 01.2016
- Conducted regular training sessions for sales staff on special finance programs and strategies to maximize revenue potential.
- Achieved higher loan approval rates by effectively communicating customers' financial situations and needs to lending institutions.
- Helped sales team complete sales and finalize process.
- Coordinated closely with other departments within the dealership to ensure a seamless experience for customers requiring special financing assistance.
INTERNET SALES MANAGER
Elk Grove Ford
Elk Grove, CA
02.2013 - 01.2015
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
INTERNET SALES MANAGER
Elk Grove Lasher
Elk Grove, CA
03.2007 - 02.2013
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
REALTOR
Weathers & Association
Elk Grove, CA
01.2005 - 02.2007
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Business
De Anza College
Cupertino, CAHigh School Diploma - undefined
Thurgood Marshall Academic High School
San Francisco, CA06.2002
Skills
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Cultivated and strengthened professional relationships to enhance collaboration
- Oversaw daily operations of small business to ensure efficiency and productivity
- Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
Certification
Currently attending online F&I school
Timeline
OWNER
Shop Auto Group LLC
01.2023 - Current
USED CAR SALES MANAGER
Rolling Auto Sales
01.2017 - 12.2022
Internet Sales Manager
Nissan of Elk Grove
01.2016 - 02.2017
Finance Manager
Roseville Toyota
01.2015 - 01.2016
INTERNET SALES MANAGER
Elk Grove Ford
02.2013 - 01.2015
INTERNET SALES MANAGER
Elk Grove Lasher
03.2007 - 02.2013
REALTOR
Weathers & Association
01.2005 - 02.2007
Business
De Anza College
High School Diploma - undefined
Thurgood Marshall Academic High School