Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Vinod

Kitchener,Ontario

Summary

Results-driven professional dedicated to enhancing business success through high-quality work and exceptional customer service. Demonstrates a strong commitment to reliability, teamwork, and exceeding client expectations. Core competencies include effective communication, problem-solving, and collaboration. Career aspirations focus on leveraging expertise to drive organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Member

McDonalds
Kitchener, Ontario
10.2022 - Current
  • Ensuring orders are prepared correctly, packed neatly, and handed over promptly.
  • Answering menu-related questions, addressing complaints, and resolving issues.
  • Initiating healthy customer interactions, accommodating special requests (allergies, modifications) within policy guidelines, and ending interactions politely to encourage repeat visits.
  • Adhere to the "Quality, Service, Cleanliness, & Value (QSC&V)" policy.

Guest Relations Officer

P J Princess Regency
Ernakulam, Kerala
08.2021 - 08.2022
  • Answered questions regarding local attractions and activities from guests seeking advice about things to do while visiting.
  • Performed administrative tasks such as filing documents or updating databases when needed.
  • Coordinated special events, such as weddings or corporate functions, ensuring that all details were taken care of before the event start date.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Store Associate

Eleganza Boutique
Ernakulam, Kerala
06.2018 - 07.2022
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Managed inventory levels, ensuring optimal stock availability.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted customers with product selection based on their needs and preferences.

Education

Post-Graduate Certificate - Supply Chain Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05-2024

Post-Graduate Certificate - Business Analytics

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05-2023

Bachelor of Technology - Computer Science

Rajagiri School of Engineering And Technology
Kochi, Kerala, India
07-2021

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Adaptability and flexibility
  • Complex Problem-solving
  • Project management
  • Microsoft Word, Excel & Access
  • Microsoft Office Suite
  • Salesforce
  • SAP Analytics Cloud

Certification

  • Elite Certificate in Emotional Intelligence course(NPTEL)

Timeline

Crew Member

McDonalds
10.2022 - Current

Guest Relations Officer

P J Princess Regency
08.2021 - 08.2022

Store Associate

Eleganza Boutique
06.2018 - 07.2022

Post-Graduate Certificate - Supply Chain Management

Conestoga College Institute of Technology And Advanced Learning

Post-Graduate Certificate - Business Analytics

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Technology - Computer Science

Rajagiri School of Engineering And Technology

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