Kevin Vieira

Support Homeowners throughout their journey with there new home. Provide information on property features, warranties, community, rules and maintenance. Act as a main point of contact for questions, concerns and requests.

Home Quality - Conduct walkthroughs and inspections of home before the scheduled PDI. Provide detailed reports to the construction team on items that needs to be repaired or potential future issues by using Newstar.

Scheduled QA's and PDI's for all of the active sites and assigned them to the individual reps.

Tracked orders and notified customers of status or potential delays. Managed a fleet of over 100 team drivers to deliver freight all over North America. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

Delivered logistic support to leverage existing resources with cost-effective savings. Directed shipping and receiving of wide range of products daily. Reduced transit time, minimized handing and maximized cost saving through freight cost-analysis and negotiation.