Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kevin Thompson

Lake Elsinore,CA

Summary

I’m a hands-on Technical Consultant with real-world experience helping people get the most out of their technology—whether it’s fixing hardware, improving system performance, or walking someone through a new tool until it clicks. At Target, I helped teams adopt new tech smoothly and kept everything running behind the scenes. I’ve led training sessions, handled both remote and in-person support, and worked closely with users to solve problems fast and effectively. I take pride in being reliable, detail-oriented, and someone people can count on when things go sideways.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Consultant Intern

Microsoft
09.2022 - Current
  • Provided technical and functional recommendations based on project requirements.
  • Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
  • Collaborated with cross-functional teams to develop innovative technology solutions for business challenges.
  • Assisted with deployment issues by clarifying user questions and identifying problems.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.

Technical Consultant

Target
01.2020 - 10.2021
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
  • Established strong relationships with customers, resulting in repeat business and long-term partnerships.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Provided professional services and support in a dynamic work environment.

Education

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
12-2025

High School Diploma -

Ortega High School
12-2018

Skills

  • Technical Support & Troubleshooting
  • Conflict resolution skills
  • Technical documentation skills
  • Hardware and software troubleshooting
  • Serving and delivery support
  • Effective team engagement
  • Operating system management
  • Skilled in MS Office tools
  • Strategic task management
  • Information systems
  • Task prioritization

Certification

CompTIA Certification

  • CompTIA Security+ - Computing Technology Industry Association.
  • Google IT Coursera 2023

Timeline

Technical Consultant Intern

Microsoft
09.2022 - Current

Technical Consultant

Target
01.2020 - 10.2021

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

High School Diploma -

Ortega High School

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