Kevin Thompson
Lake Elsinore,CA
Summary
I’m a hands-on Technical Consultant with real-world experience helping people get the most out of their technology—whether it’s fixing hardware, improving system performance, or walking someone through a new tool until it clicks. At Target, I helped teams adopt new tech smoothly and kept everything running behind the scenes. I’ve led training sessions, handled both remote and in-person support, and worked closely with users to solve problems fast and effectively. I take pride in being reliable, detail-oriented, and someone people can count on when things go sideways.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Consultant Intern
Microsoft
09.2022 - Current
- Provided technical and functional recommendations based on project requirements.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Collaborated with cross-functional teams to develop innovative technology solutions for business challenges.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
Technical Consultant
Target
01.2020 - 10.2021
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Established strong relationships with customers, resulting in repeat business and long-term partnerships.
- Collaborated with upper management to drive strategy and implement new processes.
- Provided professional services and support in a dynamic work environment.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
12-2025
High School Diploma -
Ortega High School
12-2018
Skills
- Technical Support & Troubleshooting
- Conflict resolution skills
- Technical documentation skills
- Hardware and software troubleshooting
- Serving and delivery support
- Effective team engagement
- Operating system management
- Skilled in MS Office tools
- Strategic task management
- Information systems
- Task prioritization
Certification
CompTIA Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Google IT Coursera 2023
Timeline
Technical Consultant Intern
Microsoft
09.2022 - Current
Technical Consultant
Target
01.2020 - 10.2021
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
High School Diploma -
Ortega High School