Kevin Thibault
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
25
25
years of professional experience
Work History
Service Technician
Coca-Cola
05.2003 - Current
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Plumbing Apprentice
Germain's Plumbing & Electrical
05.2002 - 06.2003
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
- Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
Refrigeration Operator
Yarmouth Mariners Centre
06.2000 - 05.2002
- Optimized refrigeration system efficiency by conducting routine maintenance and inspections.
- Reduced energy costs by implementing energy-saving measures in the operation of refrigeration systems.
- Ensured safe working environment through strict adherence to safety protocols and procedures.
- Improved equipment lifespan with timely preventive maintenance, reducing downtime and repair expenses.
- Maintained accurate records of refrigeration system performance, identifying areas for improvement and optimization.
- Evaluated vendor proposals for upgrades or replacements based on technical specifications, budget considerations, and long-term valueadds.
HVAC-R Service Technician
CJ O'haney
06.1999 - 06.2000
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
Education
HVAC-R - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Holland College
Charlottetown, PE06.1999
High School Diploma -
Clare District High School
Saulnierville, NS06.1997
Skills
- Customer Service
- Technical Support
- Preventive Maintenance
- Project Oversight
- Equipment Troubleshooting
- Customer Relationship Management
- Diagnostics skill
- Equipment Inspection
- Installation and Repair
- Troubleshooting ability
- Mechanical Aptitude
- Work with Minimal Supervision
- Operating Test Equipment
- Client Relationship Management
- Testing and evaluation
- Mechanical abilities
Languages
English
Full Professional
Volunteer
President of Nova Scotia Amateur Kickboxing Association -2024
Kickboxing Nova Scotia head coach- 2022 -Present
I have been a martial arts coach and instructor for over 25 yrs , helping develop amateur athletes reach local, national and international events. My passion is helping youth reach there goals and achieve success within the martial arts as well as guiding them to reach there personal goals.
Timeline
Service Technician
Coca-Cola
05.2003 - Current
Plumbing Apprentice
Germain's Plumbing & Electrical
05.2002 - 06.2003
Refrigeration Operator
Yarmouth Mariners Centre
06.2000 - 05.2002
HVAC-R Service Technician
CJ O'haney
06.1999 - 06.2000
HVAC-R - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Holland College
High School Diploma -
Clare District High School
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