Kevin Surpris
Welland,ON
Summary
Results-oriented Customer Service Professional experienced in fast-paced environments. Enhanced customer satisfaction and operational efficiency through effective multitasking and communication skills. Contributed to team success and productivity improvements while ensuring safe handling of customer property.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Mover
Two men and truck
St. Catharines, Ontario
07.2026 - Current
- Loaded and unloaded furniture and boxes from moving trucks.
- Wrapped and protected items to prevent damage during transit.
- Assisted customers with packing and organizing their belongings.
- Communicated effectively with team members throughout the moving process.
- Resolved customer inquiries and concerns during the moving process.
Food Service Worker
Niagara Region
11.2024 - 07.2026
- Managed multiple orders simultaneously while ensuring quality and accuracy.
- Kept workspaces clean and organized to promote productivity and safety.
- Assisted team members during peak hours to maintain smooth operations and reduce customer wait times.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Costumer Service Ambassador
City of Thorold
05.2024 - 09.2024
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Owned customer issues and ensured timely resolution to improve overall service experience.
- Trained and mentored associates on customer service techniques to elevate team performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Dietary Aide
Royal Rose
05.2022 - 09.2024
- Maintained clean, tidy kitchen areas to ensure safety and hygiene standards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleaned plates, cups, utensils, and kitchen equipment in commercial dishwasher to support meal service.
- Coordinated with dietary aides and kitchen staff to streamline workflow and ensure timely meal delivery.
Restocker
Book Depot
07.2021 - 02.2022
Education
Notre Dame College School
Welland Ontario Skills
- Packing techniques
- Item safety protocols
- Inventory management
- Logistical calculations
- Supply restocking
- Physical endurance
- Productivity and efficiency
- Attention to detail
- Multitasking
- Team communication
- Customer service
- Strong work ethic
- Team oriented
- Quick learner
- Positive attitude
- Supply restocking
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
Additional Information
Experienced in construction
Timeline
Mover
Two men and truck
07.2026 - Current
Food Service Worker
Niagara Region
11.2024 - 07.2026
Costumer Service Ambassador
City of Thorold
05.2024 - 09.2024
Dietary Aide
Royal Rose
05.2022 - 09.2024
Restocker
Book Depot
07.2021 - 02.2022
Notre Dame College School