Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Surpris

Welland,ON

Summary

Dynamic and results-driven professional with a proven track record at City of Thorold, enhancing customer satisfaction and increasing sales through effective communication and upselling techniques. Skilled in problem-solving and time management, with a certification in CPR/AED. Demonstrated ability to improve operational efficiency and foster strong customer relationships by leveraging merchandising techniques and exceptional service. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

3
3
years of professional experience

Work History

Csa

City of Thorold
05.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Dietary Aide

Jarlette Health Services
05.2022 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Restocker

Book Depot Head Office
07.2021 - 02.2022
  • Checked and pulled defective or expired products from shelves.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Assisted customers in locating products, providing exceptional service while restocking shelves.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

High School Diploma -

Notre Dame College School
Welland, ON
06.2024

Skills

  • Goal-Oriented
  • Patience and Tolerance
  • Time Management
  • Problem-Solving
  • Packaging and Labeling
  • Merchandising Techniques
  • Certified in CPR/AED
  • CPR trained
  • First Aid/CPR

Languages

French
Limited Working

Timeline

Csa

City of Thorold
05.2024 - Current

Dietary Aide

Jarlette Health Services
05.2022 - Current

Restocker

Book Depot Head Office
07.2021 - 02.2022

High School Diploma -

Notre Dame College School
Kevin Surpris