Kevin Stafford Lee
Toronto
Summary
To transition into a HRPB role where I can compliment my proven leadership as a Community Market Manager by advancing enterprise-wide people strategies. My experience leading diverse teams, managing complexed HR situations, and driving engagement, and performance through coaching and collaboration uniquely positions me to contribute to talent planning, strategic workforce alignment and performance management initiatives. I aim to partner with leaders to elevate employee experience, build leadership capability and support a culture of continuous development and purposeful execution.
Overview
20
20
years of professional experience
Work History
Community Market Manager
Royal Bank of Canada
04.2023 - Current
- Company Overview: Financial Group
- Ensure high employee engagement through talent management, development & career planning, deliver results through strong practice management routines and coaching ability, and provide professional advice and education with an ability to address complex credit and investment personal & business needs.
- Coach team on client advice and education, problem resolution and prevention at the first point of contact, and advocate for digital enablement and multichannel usage. Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports.
- Work together as one RBC to attract new customers and deepen customer relationships, so every customer leaves the branch with every reason to recommend RBC to their friends and family while reserving the right to be the client’s first choice of banking.
- Lead and apply the performance management process through regular reviews, sales routines, ongoing coaching discussions, and personal development plans; Leverage the full value of the team and enterprise to develop better solutions and achieve a cross-enterprise mindset; ensure sales force capability through building the necessary skills, competencies, and accreditations to meet employees and organizational needs; accountability for ensuring that the knowledge level of the employees around the client experience, operational risk, regulatory requirement, and position needs are up to date; advocate practice reward in recognition of the team and service partners.
- Maintain and incorporate suitable corporate culture in accordance with the company’s values, standards, and overall business strategies, and serve as a strategic partner to the branch regional vice president by providing strategic input relating to staffing issues; monitor and assess employee morale and actively develop strategies to ensure employee satisfaction.
- Financial Group
Branch Manager
Royal Bank of Canada
10.2020 - 03.2023
- Company Overview: Financial Group
- Financial Group
Assistant Branch Manager
Royal Bank of Canada
09.2017 - 09.2020
- Company Overview: Financial Group
- Financial Group
Financial Advisor
Royal Bank of Canada
09.2015 - 09.2017
- Company Overview: Financial Group
- Financial Group
Manager of Client Care
Royal Bank of Canada
02.2010 - 08.2015
- Company Overview: Financial Group
- Financial Group
Branch Operation Officer/CAB
Royal Bank of Canada
09.2008 - 02.2010
- Company Overview: Financial Group
- Financial Group
RD Inbound Advisor & Coach
Royal Bank of Canada
11.2005 - 08.2008
- Company Overview: Financial Group
- Financial Group
Education
Bachelor of Commerce - Human Resource Management, Corporate Finance
Toronto Metropolitan University
Management Certificate - Co-operative Management and Organization (Trade and Credit Union)
Cipriani College
Accounting Certificate ACCA - Accounting Technician
Association of Chartered Certified Accountants
Leadership Coaching - undefined
Lynn Hampson
Second City Public Speaking certificate - undefined
CSI-BCO - undefined
CIS-IFIC - undefined
Skills
- Leadership
- Communication
- Collaboration
- Change Management
- Coaching
- Interpersonal Skills
- Productivity
- Efficiency
- Adaptability
- Time Management
- Strategic Thinking
- Planning
- Integrity
- Credibility
- Honesty
- Trustworthiness
- Emotional Intelligence
- Decision-Making
- Negotiation
- Analytical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Windows OS
- Mac OS
- Compass
- Casper
- CSC
- IRIS
- SAP
- Client 360
- Presentation Skills
- Public Speaking
- Report Preparation
- Documentation
Affiliations
- Human Resources Professional Association (HRPA)
- Board of Directors, West Scarborough Neighborhood Community Centre (WSNCC), Initiation scheduled for 04/2023 pending RMFI approval.
Interests
East Toronto MOSAIC committee member
East Toronto ERG committee member
BECON professional development
Black Professional Network – GTR BPN
Active volunteering & Community Engagement
Awards
- LEO Award, RBC, 12/2022, The most prestigious award at RBC for exceptional performance.
- Conference Award, RBC, 12/2022, For excellent overall performance.
- Q2 Award, RBC, 06/2022, For outstanding collaboration and commitment to excellence.
- ONE RBC Team Award, RBC, 03/2021, For outstanding collaboration and commitment to excellence.
- Q3 Award, RBC, 09/2019, For outstanding performance.
- Royal Performance Award (Gold), RBC, 09/2018, For outstanding contribution and performance.
- Royal Performance Award (Silver), RBC, 12/2014, For outstanding contribution and performance.
- Outstanding Performance Award, RBC, 06/2013, For outstanding performance.
- Outstanding Performance Award, RBC, 09/2012, For outstanding performance.
Timeline
Community Market Manager
Royal Bank of Canada
04.2023 - Current
Branch Manager
Royal Bank of Canada
10.2020 - 03.2023
Assistant Branch Manager
Royal Bank of Canada
09.2017 - 09.2020
Financial Advisor
Royal Bank of Canada
09.2015 - 09.2017
Manager of Client Care
Royal Bank of Canada
02.2010 - 08.2015
Branch Operation Officer/CAB
Royal Bank of Canada
09.2008 - 02.2010
RD Inbound Advisor & Coach
Royal Bank of Canada
11.2005 - 08.2008
Management Certificate - Co-operative Management and Organization (Trade and Credit Union)
Cipriani College
Accounting Certificate ACCA - Accounting Technician
Association of Chartered Certified Accountants
Leadership Coaching - undefined
Lynn Hampson
Second City Public Speaking certificate - undefined
CSI-BCO - undefined
CIS-IFIC - undefined
Bachelor of Commerce - Human Resource Management, Corporate Finance
Toronto Metropolitan University
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