Kevin Seiny
Summary
Experienced Sales Development Representative with a strong background in sales and customer service. Proficient in creating successful sales strategies and utilizing CRM systems to boost productivity and revenue. Proactive in identifying and seizing new sales opportunities to improve customer retention and satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Terrio Marketing
05.2024 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Leveraged social media platforms to connect with potential leads, enhancing brand's visibility and engagement.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
Guest Service Representative
Marriott Hotels
04.2023 - Current
- Experienced Banquet Worker who is dedicated and pays attention to detail with a background in organizing and overseeing events of scales
- Proficient in delivering customer service standards to guarantee guest contentment and working effectively with event groups
- Capable of juggling tasks, in busy settings while managing equipment and following safety procedures
- Committed to ensuring experiences by flawlessly executing events and providing attentive service
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Customer Experience Agent
Wayne's Bagel
05.2022 - 03.2023
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
Bachelor of Business Administration - Financial Planning and Services
Southern Alberta Institute of Technology SAIT
12.2025
Skills
- Customer relationship building
- Written and verbal communication
- Customer service
- Detail-oriented
- Upselling
- French, English fluency
- Direct sales
- Cold calling
- Problem-solving
- Calm and professional under pressure
- Adaptability and flexibility
Certification
- BANK CODE - Predicting Buying power within 90 seconds
- Accelerating with Artificial Intelligence Business and Career
Languages
French
Native or Bilingual
English
Native or Bilingual
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Certification
- Microsoft Office Specialist (MOS) Certification
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Sales Development Representative
Terrio Marketing
05.2024 - Current
Guest Service Representative
Marriott Hotels
04.2023 - Current
Customer Experience Agent
Wayne's Bagel
05.2022 - 03.2023
Bachelor of Business Administration - Financial Planning and Services
Southern Alberta Institute of Technology SAIT
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