Kevin Schwab
Central Cal Landscape Service
Fresno
28
years of professional experience
Results-driven operations manager with proven expertise in personnel management, strategic planning, and customer service. Enhanced service offerings and cultivated client relationships to drive repeat business and ensure satisfaction.
Work History
Owner/Operator
21 Years 10 Months- Developed and implemented strategic plans to enhance landscape service offerings.
- Managed daily operations, ensuring efficient workflow and service delivery.
- Oversaw budget management, optimizing resource allocation for projects.
- Trained and mentored staff on best practices in landscaping techniques and customer service.
- Cultivated strong relationships with clients, driving repeat business and referrals.
- Implemented quality control measures to maintain high standards in landscape aesthetics.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Customer Service Representative
5 Years 9 Months- Resolved customer inquiries through effective communication and active listening techniques.
- Provided accurate information regarding policy details, coverage options, and claims processes.
- Implemented process improvements that enhanced efficiency in handling customer requests.
- Assisted in training new representatives on company policies and customer service best practices.
Education
High School Diploma
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Personnel management
Operations oversight
Negotiation
Inventory management
Sales negotiation
Timeline
Owner/Operator
Central Cal Landscape Service
10.2004 - CurrentRead More
Customer Service Representative
Insurance Marketing Center
01.1999 - 10.2004Read More
Hoover High School
High School Diploma
Read More