Kevin Sanchez Portillo

• Developed strong customer relationships through effective communication and personalized service.
• Collaborated with team members to achieve sales targets and improve performance.
• Conducted product demonstrations to showcase features and benefits to potential clients.
• Trained new sales representatives on company policies and sales techniques.
• Developed and implemented sales strategies to increase customer base and revenues.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Established long-term relationships with key accounts by providing superior service levels.
• Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
• Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
• Maintained database of customer and sales information using SalesForce software.
• Provided technical support to customers regarding product usage and troubleshooting issues.
• Coached junior staff members on effective communication techniques when dealing with customers.
• Analyzed data from sales reports to determine areas of improvement within the sales process.
• Asked open-ended questions to determine customer requirements and help identify correct products and services.
• Negotiated terms of sale with customers to maximize profits.
• Grew customer base and earned top overall ranking within division for implementing effective marketing strategies.

-Expanded and implemented sales strategies to increase profits

-Managed customer accounts to secure customer satisfaction

-Developed and maintained comprehensive understanding of products,

services, and competitors to enhance sales presentations

-Trained and mentored new sales representatives

-Sustained up-to-date knowledge of store sales, payment policies, and

standards

-Acquired strong rapport with customers and created a stronger

environment and impression of the store

-Retained excellent client satisfaction ratings through outstanding service

delivery along with being attentive to customer needs and desires

-Answered customers questions and concerns about products and

services, helped locate merchandise and promoted optimal product