Kevin Rodriguez
Goleta
Summary
Reliable Patient Access Professional experienced in customer-facing roles within highly productive environments. Delivered efficient transaction processes through cash handling, inventory management, and customer service. Committed to enhancing customer satisfaction and fostering positive team dynamics through effective collaboration.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Patient Access Cashier
Santa Barbara Cottage Hospital
Santa Barbara
02.2022 - Current
- Executed customer transactions with accuracy using Epic System and authorized third-party POS systems, ensuring seamless payment processing.
- Maintained precise cash register balances throughout shifts, enhancing financial accountability.
- Assisted customers with inquiries and provided detailed product information, improving customer satisfaction.
Receptionist
Golds Gym
Goleta
10.2017 - 03.2023
- Provided excellent customer service
- Executed opening and closing duties to ensure smooth operational flow and enhance customer experience.
- Aid in membership sales
- Maintained inventory levels by restocking shelves promptly to support sales.
- Ensuring all transactions are accurate.
- Work with biweekly bank deposits.
- Assisted in training and onboarding new employees to foster a knowledgeable and effective team.
- Working with personal trainers on scheduling appointments between members
- Assisting in organization of company events and fundraising
- Collaborate in promotion with marketing
Lead Concierge
Santa Barbara Cottage Hospital
Santa Barbara
10.2021 - 01.2022
- Visited hospital benefactors during admissions to provide Five Star hospitality and strengthen relationships
- Supervised daily operations on the floor to ensure efficient service delivery.
- Supported training and onboarding for current and new employees.
- Led Hospital wide new hire orientation tours
- Participated in panel interviews for the hiring process of new staff.
- Managed development of service enhancement programs such as Little Cottages, Cottage Family Suites, and Loan Out Program, completing monthly data reports
- Knowledgeable in four Cottage Health locations: Santa Barbara Cottage Hospital, Goleta Valley Cottage Hospital, Santa Ynez Cottage Hospital, and Cottage Rehabilitation Hospital
- Led department presentations throughout the hospital
Concierge
Santa Barbara Cottage Hospital
Santa Barbara
08.2018 - 10.2021
- Greet and acknowledge high volumes of guests
- Served as help desk for facility and surrounding medical offices, providing timely assistance and information to guests and staff
- Enforce security protocols and policies on a daily basis
- Led meetings for Shared Governance Committee to enhance collaboration among staff
- Work in partnership with various clinical and non-clinical departments (Admissions, Volunteer Services, Security, Environmental Services, Nutrition and all patient care units)
- Assisted in implementing new initiatives to enhance guest experience and streamline operations
- Lead Hospital wide new hire orientation tours
- Led hospital-wide new hire orientation tours, facilitating smooth onboarding and integration of new staff
Manager
Giovanni’s Pizza
Goleta
04.2015 - 07.2018
- Handled opening and closing duties.
- Assist with training and onboarding of current and new employees
- Oversaw all daily sales revenue activities.
- Helped ensure proper stock levels of produce and inventory for sales.
- Trained and onboarded current and new employees.
- Assist with purchase in produce and inventory
- Answered phone orders and coordinated delivery logistics.
- Coordinated rewards program for existing customers to strengthen customer loyalty
Education
Newborn Gateway Certified -
DHCS
07.2024 - 06.2026
Hospital Presumptive Eligibility Certification -
DHCS
03.2022 - 06.2026
CRCR -
HFMA
04.2026 - 04.2026
Certified Enrollment Counselor -
Covered California
10.2025 - 10.2026
High School Diploma -
Dos Pueblo Senior High School
Goleta, CASkills
- Payment processing
- Financial accuracy
- Data reporting
- Enrollment assistance
- Scheduling coordination
- Customer service
- Proficient in Epic - CottageOne System
- Intermediate Skills in Excel
- Intermediate Skills in Outlook
- Intermediate Skills in Microsoft Word
- Data entry
- Problem Solving
- Complex Problem-solving
- Ability to Work Under Pressure
- Organized
- Detail Oriented
- Dependability and reliability
- Time Management
- Team collaboration
- Communication
- Interpersonal
- Adaptable
- Conflict Resolution
- Decision Making
- Complex Problem-solving
- Data entry
- Proficient in Epic - CottageOne System
Timeline
CRCR -
HFMA
04.2026 - 04.2026
Certified Enrollment Counselor -
Covered California
10.2025 - 10.2026
Newborn Gateway Certified -
DHCS
07.2024 - 06.2026
Hospital Presumptive Eligibility Certification -
DHCS
03.2022 - 06.2026
Patient Access Cashier
Santa Barbara Cottage Hospital
02.2022 - Current
Lead Concierge
Santa Barbara Cottage Hospital
10.2021 - 01.2022
Concierge
Santa Barbara Cottage Hospital
08.2018 - 10.2021
Receptionist
Golds Gym
10.2017 - 03.2023
Manager
Giovanni’s Pizza
04.2015 - 07.2018
High School Diploma -
Dos Pueblo Senior High School