Kevin Reinburg
Ottawa,ON
Summary
At Boone Plumbing, I excelled as a Quotations Technician, enhancing customer satisfaction through expert issue resolution and robust relationship building. My dedication to continuous learning and attention to detail ensured up-to-date industry knowledge, driving successful client partnerships. Skilled in both customer service and technical support, I consistently delivered results under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quotations Technician
Boone Plumbing
09.2009 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Mentored junior sales representatives, offering guidance on best practices and sharing valuable industry insights.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated new sales staff on store policies and customer support operations.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Education
Technical Diploma - HVAC
Algonquin College
Ottawa, ON09.2007
High School Diploma -
Merivale High School
Nepean, ON06.2000
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Relationship Building
- Issue Resolution
Languages
English
Professional Working
Certification
- Licensed JHSC member
Timeline
Quotations Technician
Boone Plumbing
09.2009 - Current
Technical Diploma - HVAC
Algonquin College
High School Diploma -
Merivale High School
- Licensed JHSC member
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