Kevin Rabah
Montreal,QA
Summary
Proven Associate Site Reliability Engineer at Morgan Stanley, adept in Linux System Administration and showcasing exceptional problem-solving abilities. Enhanced system reliability and reduced incident response time by automating processes and implementing robust monitoring tools. Expert in disaster recovery, significantly improving operational efficiency and system resiliency across multiple departments. Key player during firmwide activity involving collaboration across different business unit
Overview
5
5
years of professional experience
Work History
Associate Site Reliability Engineer
Morgan Stanley
01.2022 - Current
- Ensured high availability of services through proactive maintenance, upgrades, and failover planning.
- Provided technical guidance during incident management calls that helped mitigate ongoing issues effectively while minimizing impact on ensurers.
- Managed and support over 150 applications across 12 departments.
- Improved and tuned operational efficiency within production environment.
- Supported disaster recovery initiatives by designing robust backup procedures and assisting with drills to test system resiliency.
- Compiled and presented reports explaining project details to non-technical stakeholders.
- Reduced incident response time by automating common troubleshooting tasks and creating clear documentation.
- Collaborated with developers on software design principles to enhance scalability, maintainability, and security of applications.
- Provided expert input on capacity planning, ensuring system resources were adequate to support expected traffic levels and usage patterns.
- Identified root causes of recurring issues, proposing long-term solutions to prevent future occurrences.
- Improved system reliability by implementing monitoring and alerting tools for critical infrastructure components.
Production Support Analyst
Mthree Consultant for Morgan Stanley
01.2020 - 01.2022
- Provided daily support with escalated ticket resolution (30+) and liaised with business and technical leads.
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
- Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
- Researched and recommended scheduling enhancements to improve system performance.
- Identified root causes of recurring problems to implement effective solutions.
- Troubleshot high severity incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
BBA - Information Technology
HEC Montréal
Montreal, QC05.2019
Skills
- Incident Response Management
- Microservices Architecture
- Disaster Recovery Planning
- Linux System Administration
- Operations Management
- Technical expertise
- Problem-solving abilities
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Site Reliability Engineer
Morgan Stanley
01.2022 - Current
Production Support Analyst
Mthree Consultant for Morgan Stanley
01.2020 - 01.2022
BBA - Information Technology
HEC Montréal
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