Kevin Pizarro
SOUTH PASADENA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server Manager
Mancora Peruvian Cuisine
04.2020 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Martial Arts Instructor
Jang Mu Wong Kims Hapkido
02.2019 - Current
- Coached new students by breaking down techniques into simple moves.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Provided feedback and corrections to improve students' skills and techniques.
- Evaluated student performance to determine promotion in rank.
Customer Service Manager
Pharos Burgers
02.2018 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Science - General Biology
California State University - Los Angeles
Los Angeles, CA11.2024
Skills
- Brand Loyalty
- Overseeing Personnel
- Production Preparation
- Restaurant Operation
- Training New Hires
- Disciplinary Action
- Performance Strategies
- Customer Experience
- Guest Satisfaction
- Organizing and Prioritizing
- Crew Coordination
- Customer Needs Assessments
Accomplishments
- 2nd degree black belt
- CSULA deans list student
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Portuguese
Limited Working
Timeline
Server Manager
Mancora Peruvian Cuisine
04.2020 - Current
Martial Arts Instructor
Jang Mu Wong Kims Hapkido
02.2019 - Current
Customer Service Manager
Pharos Burgers
02.2018 - 02.2019
Bachelor of Science - General Biology
California State University - Los Angeles
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