Kevin Pigeau
Winnipeg,Canada
Summary
Registered Nurse and Operations Specialist with experience spanning mental health nursing, virtual healthcare administration, executive support, and operational process improvement. Skilled in clinical coordination, patient communication, workflow analysis, SOP development, compliance-conscious documentation, and cross-functional project coordination. Combines frontline healthcare judgment with strong administrative and systems-thinking abilities to improve service delivery, streamline processes, support leadership, and maintain high standards of patient-centred care.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Operations Specialist / Executive Assistant
Beyond ADHD
Grafton, New Brunswick
2024.09 - 2026.04
- Supported executive leadership in the administration and operational coordination of a virtual healthcare clinic.
- Led workflow improvement, process documentation, and operational standardization initiatives.
- Developed and maintained SOPs for administrative and clinical support processes.
- Coordinated projects across leadership, clinical, administrative, and technology teams.
- Identified inefficiencies and implemented systems to improve communication, task tracking, and service delivery.
- Supported the CEO with scheduling, correspondence, document preparation, and confidential administrative tasks.
- Assisted with acquisition/amalgamation-related operational and administrative transition work.
- Contributed to automation and systems improvements to reduce manual work and improve reliability.
Registered Nurse
Miramichi Regional Hospital
Miramichi, NB
2023.01 - 2024.04
- Provided nursing leadership as a charge nurse.
- Worked as part of an interdisciplinary healthcare team.
- Provided direct patient care in acute inpatient psychiatry and addictions, including assessment, care planning, counselling and therapeutic communication, medication administration, clinical documentation, crisis intervention, de-escalation, assistance with activities of daily living, and support for other medical needs.
Medical Receptionist
Trinity Medical Clinic
Moncton, NB
2020.01 - 2021.01
- Managed the administrative aspects of an after-hours clinic and family practice, including reception and medical billing.
Senior Accounting Clerk
The Bank of Nova Scotia
Stratford, ON
2018.01 - 2020.01
- Provided clerical support for branches nation-wide.
- Trained new staff and provided on-going leadership and support.
- Developed training materials, improved and automated nationally-used processes.
Library Receptionist
Northern Ontario School of Medicine
Sudbury, ON
2011.01 - 2014.01
- Assisted physicians, staff, and students in finding books, academic journals, and in using electronic devices.
- Gained experience with the organization of information on a large scale.
Education
Bachelor of Nursing -
University of New Brunswick
Moncton, NB 2021.01 - 2023.01
Master of Arts - Philosophy (Bioethics)
Queen's University
Kingston, ON 2015.01 - 2016.01
Bachelor of Arts - Philosophy
Laurentian University
Sudbury, ON 2013.01 - 2015.01
Bachelor of Arts - Political Science and Biology
Nipissing University
North Bay, ON 2007.01 - 2011.01
Skills
- Assessment
- Therapeutic Communication
- De-escalation
- Crisis Intervention
- Medication Administration
- Clinical Documentation
- Leadership and Delegation
- Familiarity with relevant nursing standards and legislation
- Familiarity with Aboriginal customs, traditions, and values
- Motivational Interviewing
Nursing
- Trauma-informed Care
- Operations and project coordination
- Process improvement
- Workflow analysis and system design
- SOP and policy development and documentation
- Cross-functional team coordination
- Executive support
- Healthcare administration
- Compliance and confidential records management
- Data analysis and administrative automation
Administration
Certification
- Registered Nurse (NB)
- Basic Life Support (CPR and AR)
Timeline
Operations Specialist / Executive Assistant
Beyond ADHD
2024.09 - 2026.04
Registered Nurse
Miramichi Regional Hospital
2023.01 - 2024.04
Bachelor of Nursing -
University of New Brunswick
2021.01 - 2023.01
Medical Receptionist
Trinity Medical Clinic
2020.01 - 2021.01
Senior Accounting Clerk
The Bank of Nova Scotia
2018.01 - 2020.01
Master of Arts - Philosophy (Bioethics)
Queen's University
2015.01 - 2016.01
Bachelor of Arts - Philosophy
Laurentian University
2013.01 - 2015.01
Library Receptionist
Northern Ontario School of Medicine
2011.01 - 2014.01
Bachelor of Arts - Political Science and Biology
Nipissing University
2007.01 - 2011.01