Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kevin Phillips

Regina,SK

Summary

Dynamic Branch Manager at Wallace & Carey/SEDCC with a proven track record in enhancing customer satisfaction and driving operational efficiency. Skilled in employee development and process improvement, I excel in managing branch financials and fostering strong client relationships. Committed to achieving objectives through strategic oversight and effective team leadership.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

2026
2026
years of professional experience

Work History

Branch Manager

Wallace & Carey/SEDCC
01.2016 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Operations Manager

Loomis Express/DHL Express
2005 - 12.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Thom Collegiate
Regina
06-1996

Skills

  • Branch operations management
  • Employee development
  • Process improvement
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Relationship building and management

Languages

English
Full Professional

Interests

- live music/concerts

- sports

- family time

Timeline

Branch Manager

Wallace & Carey/SEDCC
01.2016 - Current

Operations Manager

Loomis Express/DHL Express
2005 - 12.2015

High School Diploma -

Thom Collegiate

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