Kevin Parmar
Toronto,,Canada
Summary
Highly motivated with background as Assistant Bank Manager. Proven skills in managing bank operations, leading teams to achieve sales targets, and providing exceptional customer service. Strong in risk management, financial analysis, and regulatory compliance. Significant impact made through streamlining processes for increased efficiency and implementing strategic initiatives that enhanced profitability.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Assistant Branch Manager
RBC
Toronto
03.2025 - Current
- Trained and mentored staff to enhance customer service skills.
- Managed scheduling and staffing to optimize branch performance.
- Facilitated team meetings to promote communication and share best practices.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Ensured compliance with internal policies and procedures as well as external regulations.
Financial Advisor / Manager Delegate
RBC
Toronto, Canada
03.2024 - 03.2025
- Leveraged financial software for crafting tailored client projections, scenarios, and strategic plans.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Identified new business opportunities through networking and referrals.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Banking Advisor
RBC
Toronto, Canada
05.2022 - 02.2024
- Exceeded performance benchmarks by leveraging customer interactions to market banking solutions.
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Mentored team members to enhance understanding of standard practices and performance.
Manager
McDonald's
12.2021 - 05.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant General Manager
factorydirect.ca
06.2020 - 02.2021
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Delegated work to staff, setting priorities and goals.
- Evaluated current processes within the store environment to identify areas of improvement.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Manager
Panera Bread
07.2019 - 05.2020
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer inquiries and complaints requiring management-level escalation.
Shift Manager
McDonald's
08.2017 - 07.2019
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Honor's Bachelor of Commerce - International Business
Humber College
Skills
- Leadership
- Networking Skills
- Developing financial plans
- Mutual funds
- Cash handling
- Multitasking and organization
- Financial goal setting
- Credit analysis
- Branch administration
- Loan processing
- Effective communication
- Problem resolution
- Customer service
- Decision-making
Certification
- Applied Financial Planning Certification Exam (AFP)
- Financial Planning Integration Course (FPIC)
- Financial Planning II
- Financial Planning I
- Personal Financial Service Advice (PFSA)
- Investment Fund in Canada (IFC)
- Branch Compliance Officer (BCO)
Designation
- Personal Financial Planner (PFP)
Timeline
Assistant Branch Manager
RBC
03.2025 - Current
Financial Advisor / Manager Delegate
RBC
03.2024 - 03.2025
Banking Advisor
RBC
05.2022 - 02.2024
Manager
McDonald's
12.2021 - 05.2022
Assistant General Manager
factorydirect.ca
06.2020 - 02.2021
Manager
Panera Bread
07.2019 - 05.2020
Shift Manager
McDonald's
08.2017 - 07.2019
Honor's Bachelor of Commerce - International Business
Humber College