Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Pantoja

Montreal,QC

Summary

Professional with a degree in E-commerce and Business Management, offering expertise in marketing assistance, sales administration, and representation. Proven track record in customer service and sales roles.

Overview

8
8
years of professional experience

Work History

Lead Generation Specialist

Inkas Payments
Montreal, QC
08.2023 - Current
  • Cold-Calling and finding new potential customers
  • Diligent tracking and reporting of lead generation metrics and KPIs.
  • Implementation of innovative techniques to increase lead conversion rates.
  • Goal-oriented with a focus on delivering a steady flow of qualified leads.

Account Manager

Thassos Design
Cape Coral, Florida
01.2023 - Current
  • Successfully managing and growing client accounts to achieve revenue targets.
  • Exceptional interpersonal and communication skills for client relationship-building.
  • Proficient in resolving client issues and ensuring high satisfaction levels.

Customer Service Manager

Davenport Financial
San Diego, California
08.2018 - 08.2023
  • Monitoring and analyzing customer service metrics to identify areas for improvement and implement strategic changes.
  • Effective collaboration with other departments to ensure a seamless customer experience.
  • Development and execution of customer feedback programs to gather insights for continuous improvement.
  • Designed and implemented a customer-centric strategy resulting in a 70% increase in customer satisfaction ratings.

Sales Representative

American Power & Gas
Tampa, Florida
01.2016 - 07.2018
  • Consistently exceeded sales targets by 20% or more, resulting in increased revenue.
  • Effective negotiation skills to close deals and maximize revenue.
  • Demonstrated ability to work collaboratively with cross-functional teams to achieve organizational goals.
  • Proficient in using CRM software for tracking leads and managing customer information.

Education

E-Commerce & Business Managements

Trebas Institute
Montreal, QC
08-2023

Skills

  • Research and Reporting
  • Prospecting and Qualifying
  • Outbound Calling
  • Rapport Building
  • Copywriting
  • Market Research Analysis
  • Relationship Building
  • Project Management
  • Business Administration
  • Campaign Development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lead Generation Specialist

Inkas Payments
08.2023 - Current

Account Manager

Thassos Design
01.2023 - Current

Customer Service Manager

Davenport Financial
08.2018 - 08.2023

Sales Representative

American Power & Gas
01.2016 - 07.2018

E-Commerce & Business Managements

Trebas Institute

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Kevin Pantoja