Kevin Panchal
Ukiah
Summary
Working Hard : Quick learner : Multitasking : honesty
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
4026
4026
years of post-secondary education
Work History
Manager
Days Inn by Wyndham Ukiah
Ukiah
09.2018 - Current
- Handling the customer and take care of the register and doing closing for the day.
- Managed daily hotel operations and ensured high service standards.
- Supervised staff performance and conducted regular training sessions.
- Coordinated guest services and resolved customer complaints efficiently.
- Oversaw inventory management and maintained supply levels for smooth operations.
- Implemented marketing strategies to enhance hotel visibility and attract guests.
- Collaborated with vendors to negotiate contracts and secure favorable terms.
- Maintained compliance with health and safety regulations throughout the property.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
clerk
Lightel's Food & Fuel
Ukiah
03.2017 - 02.2024
- Processed customer transactions accurately and efficiently at busy retail location.
- Maintained inventory levels and organized stockroom for easy access.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash register operations, including opening and closing procedures.
- Prepared merchandise displays to enhance customer shopping experience.
- Collaborated with team members to ensure smooth daily operations.
- Managed store cleanliness and organization to uphold company standards.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
clerk, Manager
Motel 6 Ukiah
Ukiah
06.2014 - 02.2018
- I was managing the hotel of 170 room under the management team of motel 6 and taking care of all the issues at the hotel as well as a clerk taking care of the guest like Check Inn and checkout.
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated housekeeping schedules to maintain cleanliness and guest satisfaction.
- Processed reservations using property management software for optimal guest service.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
Education
High School Diploma -
Ryan International School
Surat, GJTapi Diploma Engineering College -
Tapi Diploma Engineering College
Surat, GJSkills
- Working Hard
- Quick learner
- Multitasking
- Honesty
- Customer service
- Hotel management
- Inventory management
- Guest relations
- Customer relationship management (CRM)
Timeline
Manager
Days Inn by Wyndham Ukiah
09.2018 - Current
clerk
Lightel's Food & Fuel
03.2017 - 02.2024
clerk, Manager
Motel 6 Ukiah
06.2014 - 02.2018
High School Diploma -
Ryan International School
Tapi Diploma Engineering College -
Tapi Diploma Engineering College