Kevin Osorio
Hayward
Summary
Highly enthusiastic and friendly professional with a genuine passion for helping others. Extensive experience, creative mind, and easygoing attitude, confident in ability to make a valuable contributions in my position.
Overview
10
10
years of professional experience
Work History
Onboarding & Imports Specialist
Vagaro
10.2021 - Current
- Lead a personalized series of educational live stream meetings for new customers.
- Supporting a range of industries including beauty, fitness, and medical aesthetics.
- Analyze business requirements and objectives to facilitate Vagaro implementation.
- Utilize Zendesk to maintain comprehensive tracking of customer engagements.
- Support customers in importing their critical business data from their existing software.
- Collaborating with multiple departments within Vagaro such as Sales, Marketing, Customer Support and Development
Customer Support Agent
Vagaro
08.2020 - 10.2021
- Assisting customers with general questions, and inquiries regarding the software
- Troubleshooting hardware and software issues customers present
- Handling a high volume of inbound, phone calls, emails and chats
Mobile Retail Expert
Enjoy Technology
09.2019 - 08.2020
- Delivering personalized experiences and solutions in home for customers
- Hand delivering everyday tech - Smartphones, Tablets, and Smartwatches to AT&T customers
- Assisting customers with any inquiries into their AT&T account and AT&T services
- Creating connections with every customer to better position solutions that fit their daily needs
- Maintaining100% completion and customer service rating with every visit
Solutions Specialist
Verizon
01.2018 - 09.2019
- Providing customers with a great in store experience, assisting them to understand and love the products we sell
- Recognized for maintaining a high customer service rating
- Assisted customers in English & Spanish
- Creating a connection with each customer to present solutions that we believe will enhance their experience
- Provide our own person experience and knowledge in each interaction which helps maintain great customer service & generate sales
- Work closely with the newest and highest tech - Smartphones, Tablets, Smartwatches & Smart home products
Sales Development Representative
SourceClear
04.2017 - 10.2017
- Covering West Territory, SMB/Mid-Market/ Enterprise/Large-Enterprise
- Top performing sales rep with25 demo meetings set with notable accounts such as - Salesforce, Starbucks, Splunk & HPE
- Used multiple prospecting tools such as ZenProspect, Discover.org and Linkedin Sales Nav to help achieve monthly goals
- Followed specific cadence to maintain daily100+ calls and300+ email sent
E-ISR/SDR/LATAM
MobileIron
03.2015 - 04.2017
- Enterprise Inside Sales Representative
- Covering West/TOLA Territory, Enterprise/Large-Enterprise
- Notable named accounts include – Kaiser, PG&E, Genetech, Visa; resulting in $755,874.00 closed won opportunities
- Laid out and followed specific cadence to achieve goals set in place
- Set and achieve my goal of leading inside sales team in highest daily call volume, complimenting my strategic email/voicemail cadence
- Sales Development Representative
- Covering Central & South America, SMB/Mid-Market West U.S
- Supported three Territory Account Managers for all of LATAM and an Account Manager for West U.S, generating $900,000 in pipeline in1 quarter
- Recognized as top performing SDR for2 Quarters
- As transitioned out of role, was responsible for training4 new SDRs on lead qualification, product information, and internal processes
Education
History and Psychology Concentration
Skyline Community College
06.2014
Skills
- Bilingual - Spanish
Hobbies and Interests
Traveling, Music, Sports
Timeline
Onboarding & Imports Specialist
Vagaro
10.2021 - Current
Customer Support Agent
Vagaro
08.2020 - 10.2021
Mobile Retail Expert
Enjoy Technology
09.2019 - 08.2020
Solutions Specialist
Verizon
01.2018 - 09.2019
Sales Development Representative
SourceClear
04.2017 - 10.2017
E-ISR/SDR/LATAM
MobileIron
03.2015 - 04.2017
History and Psychology Concentration
Skyline Community College
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