Kevin Ortega
Moorpark
Summary
Customer-focused sales and service professional with experience in high-volume, fast-paced environments. Skilled in consultative conversations, needs-based recommendations, and building trust through clear communication. Comfortable working in structured, metric-driven roles and navigating multiple technology systems. Highly coachable, detail-oriented, and motivated.
Overview
4
4
years of professional experience
Work History
Cybersecurity Intern
M80 / Moorpark College
03.2025 - 06.2025
- Assisted with IT system configuration, documentation, and troubleshooting.
- Collaborated with instructors and team members to improve system performance and reliability.
- Strengthened ability to work with multiple software systems and structured processes.
Cashier / Customer Service Associate
Vons
01.2022 - 09.2024
- Delivered exceptional service during high-volume customer interactions while maintaining accuracy and professionalism.
- Used consultative questioning to understand needs and recommend relevant products and services.
- Handled transactions with strict attention to payment accuracy and compliance procedures.
- Resolved customer concerns calmly, ensuring positive outcomes and repeat business.
- Followed structured processes while adapting communication style to each customer.
Courtesy Clerk / In-Store Shopper
Vons
12.2021 - 01.2022
- Managed 50+ customer interactions per shift while coordinating time-sensitive orders with precision.
- Maintained consistent communication with customers to verify preferences and resolve issues.
- Demonstrated teamwork, adaptability, and reliability in a fast-paced environment.
Education
Associate of Science - Cybersecurity
Moorpark College
Skills
- Consultative & Needs-Based Selling
- Inbound Customer Conversations
- Objection Handling
- Compliance & Attention to Detail
- Customer Relationship Building
- Multitasking Across Systems
- Time Management
- Coachability
- Conflict Resolution & Follow up
- Computer literacy
Timeline
Cybersecurity Intern
M80 / Moorpark College
03.2025 - 06.2025
Cashier / Customer Service Associate
Vons
01.2022 - 09.2024
Courtesy Clerk / In-Store Shopper
Vons
12.2021 - 01.2022
Associate of Science - Cybersecurity
Moorpark College