Kevin Ortega
Los Angeles,CA
Summary
Accomplished Retail Store Manager at Target, adept in strategic planning and problem-solving, significantly exceeding sales goals through exceptional customer service and staff motivation. Leveraged technical skills and a detail-oriented approach to streamline operations, enhance inventory control, and foster customer loyalty. Excelled in coaching teams for peak performance, ensuring a dynamic shopping experience.
Developed strong leadership and team management skills in fast-paced retail environment. Skilled in sales optimization and customer relationship management, looking to transition into new field. Seeking to leverage these abilities to drive success and innovation in different professional setting.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Target
09.2012 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting guest relationships using strong resolution and dynamic communication skills.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to Targets best practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Preparing comprehensive reports detailing sales figures inventory turnover, sharing data and actionable insights improvements needed areas.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CASkills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Goal setting
- Detail-oriented
- Strategic planning
- Upselling and cross selling
- Technical Skill Set
- Safety mindset
- Reporting and documentation
- Work Planning and Prioritization
Timeline
Retail Store Manager
Target
09.2012 - Current
High School Diploma -
Woodrow Wilson High School
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