Detail-oriented and skilled in maintaining accuracy and ensuring compliance with company policies. Committed to customer satisfaction through effective communication and timely service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx:Ground
10.2024 - 04.2025
Delivered packages to customer doorsteps and business offices.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Verified accuracy of all deliveries against order forms.
Successfully avoided time delivery delays by carefully planning best routes.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Fostered positive working relationships with regular customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Technician
Temco Logistics/Home Depot
05.2023 - 02.2024
Carry/move/ assemble appliances, as well as deliver them to the Assist Master technician with installing appliances inside homes
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Tested systems, noting issues and completing preventive maintenance.
Researched and implemented new technologies and equipment.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Delivery Driver
Apria Health Care
04.2022 - 11.2022
Operated manual mechanical equipment safely to minimize injury and accidents risks. Answered customer questions regarding shipments, Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Kept detailed mileage and fuel reports to track overall fuel costs.
Managed customer inquiries and complaints in polite and professional manner.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
ESL Teacher
Spicus
04.2019 - 08.2022
Engaged in cultural immersion programs with students to further augment global understanding. Taught lessons encompassing range of skill building activities for speaking, writing , reading and listening.
Educated students in basics of English grammar and conversational speaking.
Developed activities and integrated technology to diversify instruction.
Gave one-on-one attention to each student while maintaining overall focus on entire group.
Supported students holistically to achieve academic success.
Modified curriculum plans with colleagues to meet changing student needs.
Promoted critical thinking to build subject engagement and interaction.
Delivery Driver
Amazon
08.2020 - 03.2022
Operated manual mechanical equipment safely to minimize injury and accidents risks. Answered customer questions regarding shipments, Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Operated vehicle safely in highly congested areas with no traffic violations.
Expedited deliveries to meet customer deadlines and requirements.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Cashier
McDonald's
01.2017 - 03.2018
Share Japanese culture with the campus, hold office meetings about the activities to host, partner with other club presidents for activities, attend meetings for the school office
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Addressed customer needs and made product recommendations to increase sales.
Answered questions about store policies and addressed customer concerns.
Counter Service
Panda Express
06.2013 - 08.2013
Served at the counter, greeted the customers with a smile and they would order, also cleaning counter, floor, and tables when necessary
Referred families to resources and services to address concerns.
Maintained full and current understanding of available plans, products and services.
Attended local and national trade shows to discover new products and services for addition to company's current offerings.
Patient Escort
Sutter General Hospital
08.2012 - 07.2013
Take patients to and from the X-ray rooms, take care of patients, comfort them, keep them company, help out the nurses and doctors with papers, take patients to and from emergency room
Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Maintained confidentiality of patient data and condition to safeguard health information.
Sale Representative
Cutco
07.2012 - 09.2012
Call clients to set appointments, go to their homes to sell Cutco merchandise, have the customers write down their references so we could sell to them and start a network