Kevin Olivares
Bakersfield
Summary
Experienced team trainer in customer service but with a focus on loss prevention and safety protocols. Known for integrity and trustworthiness, effectively fostering a culture of safety and optimizing asset protection operations during high-pressure situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Walmart
Shafter, CA
07.2020 - Current
- Trained new associates as an OJT on loss prevention techniques and emergency response procedures to enhance team effectiveness.
- Implemented security measures that reduced shrinkage, improving overall asset protection operations within the facility.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor facility activities and detect possible security incidents.
- Monitored vehicle entry and exit to ensure compliance with Walmart safety protocols
- Led team in managing peak hours efficiently, optimizing overall gate operations
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
Sales Coordinator
Coker Tire
City Of Industry, CA
07.2017 - 07.2020
- Coordinated sales orders and logistics to ensure timely product delivery.
- Assisted in managing tire & wheel inventory levels for optimal stock availability.
- Streamlined communication between sales representatives and customers for improved service.
- Implemented feedback mechanisms to refine customer service strategies continuously.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Developed relationships with clients to understand their needs and provide tailored solutions for their project vehicle's.
- Coordinated logistics for trade shows, ensuring timely setup and breakdown of exhibits.
- Provided on-site support during events, troubleshooting issues to ensure seamless execution.
Service Porter
Rock Honda
Fontana, CA
04.2013 - 07.2017
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted technicians by preparing vehicles for service, ensuring efficiency in workflow.
- Managed vehicle inventory and parking logistics, optimizing space utilization on the lot.
- Conducted thorough inspections of vehicles upon arrival, identifying potential issues for technicians.
- Coordinated with service advisors to streamline communication between customers and technical staff.
- Trained new porters on safety protocols and operational procedures, fostering team compliance.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2011
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Emergency response planning
- Incident reporting
- CCTV monitoring
- Customer support
- Bilingual
- Microsoft Office
Certification
- Certified On-the-job-trainer, Walmart - 2023
Languages
Spanish
Professional Working
Timeline
Asset Protection Associate
Walmart
07.2020 - Current
Sales Coordinator
Coker Tire
07.2017 - 07.2020
Service Porter
Rock Honda
04.2013 - 07.2017
High School Diploma -
San Gorgonio High School