Kevin Oduah

Played a key role in the development and implementation of an emergency response plan, enhancing building safety and preparedness.

Managed vendor contracts and relationships, ensuring high-quality services and compliance with budgetary constraints.

Conducted regular facility audits to identify areas for improvement, resulting in enhanced operational standards and practices.

Spearheaded the management of a [commercial property, ensuring operational efficiency, tenant satisfaction, and compliance with health and safety standards.

Implemented cost-saving initiatives that reduced the facility’s operational costs,through strategic vendor negotiations and energy conservation measures.

Maintenance and operations staff, fostering a collaborative work environment and facilitating professional development.

Coordinated with tenants to address and resolve facility-related concerns promptly.

Supervised personnel responsible for maintaining groundskeeping activities at the facility.

Organized meetings with vendors to discuss service agreements or new projects.

Liaised between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Achieved cost-savings by developing functional solutions to problems.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

• Scheduled maintenance tasks and ensured all equipment was functioning properly.
• Provided training opportunities for existing staff in order to enhance their skillset.
• Mentored new employees on safety protocols, processes and procedures.
• Established policies, procedures and guidelines for the operation of the site.
• Resolved conflicts between staff members in a timely manner.
• Monitored worksite personnel to maintain high levels of quality and performance.
• Interviewed and hired qualified candidates to fill open staff positions.
• Complied with operational standards and OSHA regulations.