Kevin O'Connor
Kingston
Summary
Dynamic Product Coordinator at Chefequipment.com, recognized for enhancing customer satisfaction through strategic product launches and data-driven decision-making. Skilled in analytical problem solving and staff management, I optimized supply chain operations and improved order fulfillment rates, driving growth and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Product Coordinator
Chefequipment.com (Russell Hendrix)
04.2020 - 03.2025
- Coordinated product launches, ensuring timely delivery and optimal market positioning.
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased customer satisfaction.
- Improved order fulfillment rates by closely monitoring stock levels and proactively addressing any discrepancies or shortages.
- Analyzed sales data to identify trends and opportunities for growth, leading to the development of successful product strategies.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, fostering lasting relationships with clients.
- Optimized supply chain operations through effective communication and collaboration with vendors and suppliers.
- Maintained up-to-date knowledge of industry best practices through regular research and professional development opportunities, ensuring a competitive edge in the marketplace.
- Conducted regular competitor analysis to stay ahead of industry trends and capitalize on emerging opportunities.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Showroom Manager
Russell Hendrix Foodservice Equipment
03.2015 - 03.2020
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Drove employee engagement and guest experience through coaching, training and development.
- Supervised inventory and placed orders to replenish low running supplies.
- Collaborated with sales team to set realistic yet challenging sales targets, motivating team to exceed expectations.
Education
Diploma - Business
St. Lawrence College
Kingston, ON05-2005
Skills
- Detail-Oriented Approach
- Analytical Problem Solving
- Prioritization and execution
- Staff management
- Strategic planning
- Client-Centric Approach
- Timeline management
- Budget Oversight
Timeline
Product Coordinator
Chefequipment.com (Russell Hendrix)
04.2020 - 03.2025
Showroom Manager
Russell Hendrix Foodservice Equipment
03.2015 - 03.2020
Diploma - Business
St. Lawrence College
Similar Profiles
Diane ChangDiane Chang
Account Manager at Russell Hendrix Foodservice EquipmentAccount Manager at Russell Hendrix Foodservice Equipment
Jason IwanoczkoJason Iwanoczko
Territory Sales Representative at Russell Hendrix Foodservice EquipmentTerritory Sales Representative at Russell Hendrix Foodservice Equipment
Tanner AyersTanner Ayers
Assistant Manager at Dr. Rhonda Hendrix Optometry OfficeAssistant Manager at Dr. Rhonda Hendrix Optometry Office