Kevin Nguyen
Sherman Oaks
Summary
Dynamic account manager specializing in client relations and customer service. Proven ability to enhance customer satisfaction and drive sales growth through effective relationship management and strategic service delivery.
Overview
1
1
Language
9
9
years of professional experience
Work History
Account Manager
Towne Park
Westlake Village, CA
06.2026 - Current
- Managed client relationships to ensure satisfaction and retention.
- Coordinated service delivery, optimizing scheduling and resource allocation.
- Assisted in resolving customer inquiries and issues promptly.
- Conducted regular follow-ups with clients to gather feedback and improve services.
- Collaborated with internal teams to align service offerings with client needs.
Account Manager
Towne Park
Anaheim, CA
11.2022 - 03.2026
- Developed and maintained relationships with key accounts to drive sales growth in assigned territory.
- Conducted regular market analysis to identify new business opportunities and competitive trends.
- Monitored account performance metrics, providing insights for strategic adjustments in approach.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory.
Sales Associate
CMC
Cerritos, CA
01.2022 - 10.2022
- Developed relationships with clients to drive product awareness and enhance customer loyalty.
- Conducted market research to identify trends and adjust sales strategies accordingly.
- Collaborated with team members to streamline communication processes and improve lead conversion rates.
- Analyzed sales data to refine techniques and increase overall performance consistency.
Field Technician
Ericsson
San Francisco, CA
01.2019 - 01.2021
- Troubleshot and resolved network issues in field installations to ensure optimal system performance.
- Conducted routine maintenance and inspections on telecommunications equipment to enhance reliability and service quality.
- Collaborated with cross-functional teams to implement system upgrades, improving operational efficiency across projects.
- Managed project timelines and resources effectively, ensuring timely completion of installations while minimizing downtime.
Contract Specialist
Micross
Austin, TX
01.2018 - 01.2019
- Negotiated contract terms to ensure compliance with regulatory requirements and company policies.
- Developed and maintained relationships with vendors to optimize procurement processes and contract negotiations.
- Conducted thorough reviews of contracts to identify potential risks and recommend mitigation strategies.
- Led cross-functional teams in the implementation of process improvements for contract management systems.
Education
High School Diploma -
McNeil Highschool
Round Rock, TX07-2017
Skills
- Revenue reconciliation
- Budget management and revenue projection
- Customer relationship management (CRM)
- Client relations
- Sales development
- Performance tracking and analysis
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Resolved product issue through consumer testing.
- Managed multiple sites ensuring expectations and standards were met all across the board.
Languages
Vietnamese
Native or Bilingual
Timeline
Account Manager
Towne Park
06.2026 - Current
Account Manager
Towne Park
11.2022 - 03.2026
Sales Associate
CMC
01.2022 - 10.2022
Field Technician
Ericsson
01.2019 - 01.2021
Contract Specialist
Micross
01.2018 - 01.2019
High School Diploma -
McNeil Highschool