Kevin Ngo
Ottawa,ON
Summary
- Bilingual Professional with Expertise in Retail Stock Management and Exceptional Customer Service in Tourism and Hospitality
- Experienced in room service, travel consultation, delivery services, and stock management, demonstrating strong organizational and service skills.
Overview
2
2
years of professional experience
Work History
Stock Specialist
Nestlé Nespresso
04.2022 - Current
- Oversaw efficient receipt of merchandise while verifying accuracy of incoming shipments
- Spearheaded stock rotation, assuring optimal First Expired, First Out (FEFO)process
- Collaborating with others in across-functional system to guarantee exceptional customer service and provided vital support to Sales
- Upheld a health and safety orientation, strictly adhering to guidelines and protocols, and ensuring compliance with company policies for food safety and product labeling.
Food and Beverage Attendant
Casino New Brunswick
- Upheld food quality standards,managed billing, payments, and maintained precise control over inventory records and cash
- Efficiently handled order placements via phone and in-person, collaborating with cross-functional team
- Delivered outstanding customer service with effective communication,adhered to company policies and procedures for food safety and sanitation at New Brunswick Casino.
Software Specialist
Exotissimo & Trails of Indochina Travel
- Collaborated with teams to assess corporation software needs.
- Analyzed requirements and determined optimal solutions.
- Developed deployment plans and coordinated with vendors.
- Provided training for global teams on software utilization.
- Troubleshot and resolved software issues promptly.
- Maintained detailed documentation of implementation.
International Travel Consultant
Exotissimo - Travel Agency
- Managed French-speaking accounts, advising on travel preferences, requirements, and budgets.
- Customized travel recommendations and itineraries based on client needs.
- Provided expert insights and guided clients through the planning process.
- Collaborated with partners to secure optimal deals and exclusive offerings.
- Managed travel bookings with accuracy and prompt issue resolution.
- Fostered strong client relationships to enhance loyalty in international travel consulting.
International Tour Guide
Vietnamtourism - Travel Agency
- Conducted captivating guided tours of historical sites, landmarks, and cultural points of interest for French-speaking clients.
- Shared engaging narratives and historical insights during tours.
- Prioritized tour group safety and addressed tourist inquiries.
- Managed logistics including transportation, accommodation, and activities.
- Customized tour content based on client interests to ensure enjoyable experiences.
Assistant to the Dean of the Faculty
University of Can Tho
- Provide comprehensive administrative and organizational support to the Dean
- Manage schedules and coordinate meetings and events
- Handle correspondence and communications
- Ensure efficient office operations
- Assist in the preparation of reports and documents
- Facilitate communication within the faculty
- Enhance the faculty mission and goals
Photographer
NTK Photography
- Capture high-quality photos (portraits, events, landscapes).
- Edit and retouch to client specs.
- Manage shoots and client relationships.
- Market via online platforms and stay updated on trends and tech.
- Organize equipment and ensure timely product delivery.
Education
College Diploma - Software Programmer
University of Technology
Saigon - Vietnam12.1997
Bachelor's - Linguistics
University of Can Tho
Can Tho - Vietnam05.1990
Skills
- Proficiency in Microsoft Offices, Photoshop, Lightroom
- Exceptional time management
- Meticulous attention to detail
- Robust problem-solving aptitude
- Adaptability to change with strong interpersonal communication
- Customer-centric focus with expertise in client service
Languages
English
Full Professional
French
Full Professional
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Photoshop
Lightroom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Photography
Websites
Timeline
Stock Specialist
Nestlé Nespresso
04.2022 - Current
Food and Beverage Attendant
Casino New Brunswick
Software Specialist
Exotissimo & Trails of Indochina Travel
International Travel Consultant
Exotissimo - Travel Agency
International Tour Guide
Vietnamtourism - Travel Agency
Assistant to the Dean of the Faculty
University of Can Tho
Photographer
NTK Photography
College Diploma - Software Programmer
University of Technology
Bachelor's - Linguistics
University of Can Tho
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