Kevin Murray
Victoria,BC
Summary
Adept Shuttle Driver with a proven track record at Royal Scot Hotel, excelling in road safety compliance and exceptional customer relations. Skilled in navigating through inclement weather and ensuring passenger comfort, I consistently maintained a clean and organized shuttle environment, contributing to a positive guest experience. Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments.
Overview
8
8
years of professional experience
Work History
Shuttle Driver
Royal Scot Hotel
Victoria, British Columbia
04.2017 - Current
- Followed safety regulations and provincial laws governing vehicle operation.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Answered questions and provided insight into local attractions and facility amenities.
- Kept shuttle and reception areas clean and organized.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
- Arranged to pick up customers or groups.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Report any incidents or irregularities during the shift to the supervisor.
- Maintained safe driving habits to protect property and general public on roadways.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Notified dispatchers or company mechanics of vehicle problems.
- Assisted passengers with boarding and disembarking the shuttle van.
Education
Payroll - Payroll And Accounting
Sprott Shaw College
Victoria, BC03-2017
High School Diploma -
Dakota Collegiate
Winnipeg, MB06-1977
Skills
- Road safety compliance
- Pickup and drop-off scheduling
- Hotel procedures
- Passenger transportation
- Customer relations skills
- Cleanliness standards
- GPS navigation
- Guest relations
- Safe driving
- Route navigation
- Vehicle inspection
- Scheduling pickups
- GPS applications
- Mapping skills
- Traffic laws
- Preventive Maintenance
- Emergency procedures
- Loading and unloading luggage
- Traffic law compliance
- Route planning
- Punctuality
- Adjusting routes
- Adaptable routes
- Defensive driving
- Inclement weather driving
Accomplishments
- 98% GPA (Srott-Shaw)
- Valedictorian (Srott-Shaw)
Timeline
Shuttle Driver
Royal Scot Hotel
04.2017 - Current
Payroll - Payroll And Accounting
Sprott Shaw College
High School Diploma -
Dakota Collegiate
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