Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Work History
Sales & Business Manager
Murray Chevrolet Buick GMC
Maple Creek, Saskatchewan
2021 - Current
Conducted regular meetings with the sales staff to review performance, set objectives and establish strategy for growth.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Performed sales consultations and educated clients on products and services.
Tracked monthly sales to generate reports for business development planning.
Created and maintained sales environment to support business objectives.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Prepared sales production reports for senior management.
Prospected for new business using databases and other strategies to generate sales.
Analyzed competitors' successes and failures, evaluating impact on market.
Resolved customer complaints regarding sales and service.
Built sales forecasts and schedules to reflect desired productivity targets.
General Manager
Murray Chevrolet Buick GMC
Maple Creek, Saskatchewan
2010 - 2021
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide constructive feedback to boost performance and to recognize quality performance.
Sales Manager
Murray Chevrolet Buick GMC
Maple Creek, Saskatchewan
2009 - 2010
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Created and maintained sales environment to support business objectives.
Performed sales consultations and educated clients on products and services.
Maintained professional network of potential clients and business opportunities.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Sales Consultant & Business Manager
Murray Chevrolet Buick GMC (formerly Maple Creek Motors)
Maple Creek, Saskatchewan
2007 - 2009
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Maintained professional network of potential clients and business opportunities.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Established new accounts and serviced existing accounts maintaining professional relationships.
Sales Consultant
Maple Creek Motors
Maple Creek, Saskatchewan
2001 - 2007
Worked with fellow sales team members to achieve group targets.
Listened to customers to understand needs and refer to optimal services.
Greeted incoming customers and provided expert sales and service to drive revenue.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Landed new customer accounts through consistent combination of perseverance and exceptional service.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Priced out products for customers and drew up sales paperwork.
Parts Person
Maple Creek Motors
Maple Creek, Saskatchewan
1997 - 2001
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Operated point of sales and parts lookup computer systems.
Placed inventory numbers on parts to properly identify items for counter associates.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Coordinated and executed daily parts deliveries to local businesses.
Received, examined and reshelved returned parts.
Education
Elite General Motors Sales Marketing Guild
Sales Consultant & Sales Manager Training
GM Pro Certified Training - Yearly - 2009-Current
Occupational Health Committee Level 1 Workshop
Mission: Zero Worksafe Saskatchewan
01-2019
Leaders Customer Experience Training
Disney Institute
01-2014
Leading & Sustaining A Service Culture
Disney Institute
01-2013
Team Leadership Workshop
Joe Verde Group
01-2010
Business Manager Training Program
First Canadian Insurance Corporation
01-2007
Red Seal Journeyman Parts Person -
Saskatchewan Institute of Applied Sciences And Technology
Saskatoon, SK
12-1999
High School Diploma -
Maple Creek Composite High School
Maple Creek, SK
06.1997
Skills
Excellent Customer Service & Retention Skills
Team Leadership
Supervision and Training
Revenue Forecasting and Budgeting
Financial Statement Review
Goal Setting
Sales Tracking
Increase Market Share
Performance Improvements
Decision Making
Inventory Ordering and Management
Quality Assurance
Problem Anticipation and Resolution
Trade Appraisal Knowledge and Market Comparison Values
Maintaining Professional Appearance of Facility & Inventory Lot
Reference
Melvin Sunde
Parts Manager - Murray Chevrolet Buick GMC
306-661-8881
Reference
Kale Kuntz
Territory Manager - Pattison Agriculture
306-661-8100
Reference
Sandra Hamel
Business Manager - Sun City Ford
306-661-8328
Timeline
Sales & Business Manager
Murray Chevrolet Buick GMC
2021 - Current
General Manager
Murray Chevrolet Buick GMC
2010 - 2021
Sales Manager
Murray Chevrolet Buick GMC
2009 - 2010
Sales Consultant & Business Manager
Murray Chevrolet Buick GMC (formerly Maple Creek Motors)
2007 - 2009
Sales Consultant
Maple Creek Motors
2001 - 2007
Parts Person
Maple Creek Motors
1997 - 2001
Elite General Motors Sales Marketing Guild
Sales Consultant & Sales Manager Training
GM Pro Certified Training - Yearly - 2009-Current
Occupational Health Committee Level 1 Workshop
Mission: Zero Worksafe Saskatchewan
Leaders Customer Experience Training
Disney Institute
Leading & Sustaining A Service Culture
Disney Institute
Team Leadership Workshop
Joe Verde Group
Business Manager Training Program
First Canadian Insurance Corporation
Red Seal Journeyman Parts Person -
Saskatchewan Institute of Applied Sciences And Technology