Summary
Overview
Work History
Skills
Languages
Hobbies and Interests
Timeline
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Kevin MUGENGA

Montreal,QC

Summary

I am a motivated and responsible person. I learned a lot about customer service and automotive services and teamwork and this knowledge can help me do the job. I also have experience in the customer service and sales, I look forward to contributing to a dynamic team and providing an Excellent service.

Overview

2
2
years of professional experience

Work History

cashier and customer service

Maranatha Supermarket and Simba Supermarket
12.2022 - 11.2023
  • 1.cashier and customer service;December2022- November2023 at Maranatha supermarket and Best garage LTD
  • 2.customer-focused
  • 3.goods sold
  • 4.payments received
  • 5.report products sold and payments received daily
  • 6.leadership, interpersonal and analytical knowledge
  • 7.very good knowledge of providing excellent customer service
  • 8.good time management and ability to perform multiple task
  • 9.strong ability to resolve problems and conflict
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Simba Supermarket
03.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Skills

  • 1service customer
  • 2teamwork
  • 3fast learning curve
  • 4attention to detail
  • 5think and act independently
  • 6computer proficiency
  • 1lifting heavy material up to75lb and more
  • 2changing, balancing tires
  • 3changing oil
  • 4good on using diagnostic tools
  • 5changing cabin air filter and oil filter
  • 6good knowledge on engine and differential
  • 7cleaning, economical, concierge, keep the workplace clean
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Time management skills
  • Patience and empathy

Languages

English
Professional Working
French
Elementary

Hobbies and Interests

Playing basketball, football and good fun of gym

Timeline

cashier and customer service

Maranatha Supermarket and Simba Supermarket
12.2022 - 11.2023

Sales Associate

Simba Supermarket
03.2022 - 07.2023

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Kevin MUGENGA