Dynamic Service Desk Analyst II with 6+ years of IT experience specializing in technical support, system administration, and EHR solutions. Proven ability to lead IT teams, optimize service desk workflows, and drive process improvements. Adept at mentoring junior analysts and delivering high-impact IT solutions. Passionate about leveraging technology to maximize efficiency and enhance user experience. Seeking to contribute expertise in Active Directory, Office 365, and NextGen EHR to an innovative organization.